Gillian Rose Auteda

As a person that holds work experience in the customer service area and does volunteer work over the years in different fields, I believe this nature of work will be a great asset of new experience and added knowledge to gain for myself. On the other hand, I shall implement my knowledge into the practical world and willing to learn which are applying for. Furthermore, I will work hard and know about the various processes which form my job.

Lead Customer Service Agent - GAT Airline Ground Support For Westjet Airline - 100 Snow Bird Way, Fort McMurray

(2023-06)

Working in the airline industry, I was able to learn and reflect more on how guests are handled in customer service situations. Dealing from intox, unruly, to unsatisfied guests, training under this workplace have greatly improved on how I communicate with my tone and facial behavior while keeping myself safe, aware, working under pressure, and composed with active listening, and respectful. Under this company, I was able to adjust quickly on the whole operations including the systems for check in, prioritizing tasks with time management, and working effectively through communication and efforts with teams to make flights on time and to deal with cancellations or delays while keeping safety in mind.

Due to my performance in the company, I was promoted to the role of a Lead after 6 months of working in order to oversee the whole operations and the team.

Stylist & Key Holder - Drop Dead Darlings - 36 Riedel St #15, Fort McMurray

(2023-03 - 2025-08)

Working at this store, I was able to learn, adapt, and grasp new concepts or skills quickly for how the store is managed daily from opening to closing. From learning how to do their POS system;

roles and responsibilities of a stylist; opening cash count and closing balance; replenishing / releasing; display management; cleaning duties; and e-com orders online, I was promoted to become a Keyholder in less than a month. With the absence of managers or senior stylists, I was able to give leadership or train new hires, and is reliable to duties given while working alone or with a co-worker.

Retail Sale Associate - Bath and Body Works - 9713 Hardin St, Fort McMurray

(2021-10 - 2023-06)

Working at a retail store, my communication skills have improved. Interactions daily with a diverse group of people has made me become more confident in areas of problem solving, active listening, and giving customers what they need and wants along with recommendations based on their choices of products. I have also learned the value of communicating with my team members to make sure the daily goal of the store is met and accomplished.

Sandwich Artist - Subway Timberlea - 114 Millennium Drive, Fort McMurray

(2016-06 - 2021-10)

Working in a fast-paced restaurant, I learned how to give superior excellent customer service with a perfect sales personality and great communication skills to my customers. Furthermore, I have knowledge of POS or the cash register, answer calls from phones or take orders from phone, and promote sandwiches such as making offers through meals or giving information about the food. I also maintain and follow safety and cleaning guidelines from Covid 19 protocols and do cleaning duties to maintain visual merchandise

Senior Health Department Internship Student - Northern Lights Regional Health Centre - Northern Lights Regional Health Centre

(2017-07 - 2017-08)

I had the opportunity to work in the Senior Department at the hospital as an internship student doing assistant works in recreational area for seniors, assisting health care aid workers, and partnering up with an RN to learn more about profession and responsibilities of the position of what it is to be a nurse.

Medical Office Assistant Practicum Student - Stadek Medical Clinic - Stadek Medical Clinic

(2023-01 - 2023-02)

Working as a practicum student on this medical clinic with 120 hrs. of completion, I learned how to take vital signs, greet and assist incoming patients (check in, verify identity, update patient files), schedule appointments through calls or in person, take urine samples and process it for results, professional telephone manner, handle EMR records (med access), maintain confidentiality, import documents, understand the idea of referrals and how to send them to appropriate receiver, send emails, fax / scan / print documents, handle cash & e-transfer (the clinic's way of payment for service), and understand the importance of closing/opening duties.

Assistant to Front Line Workers - Northern Lights Regional Health Centre - Northern Lights Regional Health Centre

(2021-05 - 2021-06)

Greeter and Table Ambassador - Careers: The Next Generation; Oil Sands Banquet

(2017-11 - 2017-11)

Salesperson - Holy Trinity High School - Holy Trinity High School

(2015-11 - 2015-11)

Member - Me to We Organization and Teens for Change Organization

(2014-09 - 2016-06)

Certificate of Completion - Medical Clinic and Unit Clerk Administration - Robertson College (2022-01 - 2023-02) Edmonton, Alberta, Canada

Keyano College (2019-09 - 2021-12) Fort McMurray, Alberta, Canada

High School Diploma - Holy Trinity Catholic High School (2014-01 - 2018-06) Fort McMurray, Alberta, Canada