Megan Brownie

Restaurant technology and deployment leader with 13+ years of experience delivering enterprise technology implementations, scaling nationwide field operations, and leading cross-functional deployment teams. Extensive experience at NCR Voyix supporting hospitality technology rollouts, coordinating installation readiness, vendors, technical resources, procurement, and deployment schedules across complex multi-location environments. Proven ability to standardize deployment processes, improve operational efficiency, manage escalations, and deliver measurable cost savings, including a 25% reduction in annual field travel overhead.

Combines hands-on deployment operations expertise with enterprise program governance, stakeholder management, financial forecasting, and systems integration.

Senior Project Manager – Software & Systems Deployment at NCR VOYIX (Formerly NCR Corporation) (2021-09 – 2026-02)

• Led complex, multi-location hospitality technology deployments, coordinating technical resources, installation dependencies, vendor activities, deployment schedules, and client readiness through implementation.
• Managed cross-functional teams of 15–20+ Deployment Coordinators, IT Specialists, and SMEs across concurrent enterprise programs, maintaining accountability for milestones, risks, dependencies, and delivery performance.
• Established standardized deployment protocols and execution practices to improve consistency and support repeatable enterprise rollouts.
• Served as the primary client-facing escalation lead, coordinating cross-functional resolution of deployment issues while protecting delivery commitments and customer relationships.
• Developed RFPs, Statements of Work, vendor evaluations, and enterprise business cases to support implementation partner selection and investment decisions.

Installation Scheduling & Escalation Project Manager at NCR VOYIX (Formerly NCR Corporation) (2016-10 – 2021-09)

• Built and managed nationwide field deployment operations, standardizing training protocols and KPI frameworks to improve consistency across Canadian field teams.
• Redesigned field technician scheduling and territory routing processes, reducing annual travel overhead by 25% while maintaining service-level commitments.
• Coordinated installation readiness, resource scheduling, field execution, and escalation resolution across complex technology deployments.
• Led internal platform improvements and data integrations involving Quickbase, ServiceNow, and Oracle ERP, improving operational reporting and ticket resolution processes.
• Directed national escalation coordination for complex technical and deployment blockers, mobilizing cross-functional teams to resolve issues and protect service commitments.

Junior Project Manager at NCR VOYIX (Formerly NCR Corporation) (2015-02 – 2016-10)

• Managed execution controls for up to 50 concurrent project workstreams, tracking milestones, scope, financial variance, and delivery dependencies across multi-million-dollar portfolios.
• Prepared monthly P&L forecasts, quarterly executive program reports, and status dashboards to support business-line visibility and decision-making.
• Reviewed Statements of Work and technical schematics to validate scope and reduce downstream change orders.

Project Implementation Coordinator at NCR VOYIX (Formerly NCR Corporation) (2013-04 – 2015-02)

• Coordinated procurement logistics, resource provisioning, and shipment lifecycles across multi-site enterprise rollouts.
• Supported vendor RFP reviews and monitored third-party field execution across client-facing programs.

ERP Implementation Consultant at SHRED-IT (Stericycle) (2008-09 – 2012-04)

• Coordinated technical workstreams and systems vendors through a multi-phase SAP ERP implementation from kickoff and configuration through go-live and post-production stabilization.
• Acted as the liaison between corporate finance, business systems, technical configurators, and systems integration partners to align testing and milestones.
• Tracked scope definitions, customization backlogs, change requests, and milestones to support controlled delivery and transition to business-as-usual IT support.

Bachelor of Arts (B.A.) in Psychology – York University (2010)

Project Management Post-Graduate Certificate – Sheridan College (2011)