Zhenyan Wu
Retail Key Holder & Store Operations
Hire this person
Send a job offer directly to this candidate
About
Retail key holder experienced in opening and closing the store, supervising sales associates and cashiers, and handling escalated customer issues with a calm, solutions-focused approach. Brings a strong operations background in sales reporting, inventory reconciliation and cash handling under financial controls. Organized, dependable and ready to step into greater leadership responsibility.
Experience
Key Holder - Boathouse West Inc - Nanaimo, BC
(2026-07 - 2026-10)
- Opened and closed the store as a trusted key holder, and signed for and checked in deliveries.
- Supervised 2–3 sales associates and cashiers per shift from a team of 10 per diem staff; assigned daily duties and prepared work schedules.
- Authorized payments, returns and exchanges in line with store policy.
- Handled escalated customer requests and complaints, and resolved supply shortages to keep the floor running smoothly.
- Prepared reports on sales volume, merchandising and staffing for store management.
- Maintained displays, signage and store cleanliness, and helped carry out in-store marketing strategies.
- Worked the sales floor and till alongside the team, leading by example.
Sales & Operations Coordinator - Westbank Project Corp - Vancouver, BC
(2025-05 - 2026-06)
- Main point of contact for clients, realtors and internal teams, giving clear updates and a smooth customer experience.
- Prepared daily tracking, sales performance and operations reports for senior management.
- Conducted regular inventory reviews and reconciled discrepancies between physical counts and records.
- Collected and recorded customer deposits in line with financial controls.
- Planned and coordinated marketing materials and customer events, from setup through follow-up.
Service Administrator - EFI Sales Ltd - Langley, BC
(2024-05 - 2024-11)
- Helped customers place and change orders, entering details accurately and on deadline.
- Handled customer complaints with empathy and followed them through to resolution.
Education
Bachelor - Computer Information Systems - University of the Fraser Valley (2020-01 - 2023-12)
