Crystal Saikely

Leadership and Team Management: Demonstrated strong leadership skills as Acting Store Manager and Key Holder by supervising a team of up to 20 employees, coordinating daily operations, delegating tasks, and fostering a collaborative, high-performing work environment. Trained and mentored new employees on restaurant procedures, customer service standards, and safe food handling practices.

Customer Service and Relationship Building: Delivered exceptional customer service by communicating with clients in a courteous, efficient, and professional manner. Resolved customer inquiries and concerns promptly, ensuring a positive experience, encouraging repeat business, and maintaining high customer satisfaction.

Sales Performance and Operational Excellence: Consistently met and exceeded sales targets by promoting products, maximizing upselling opportunities, and maintaining efficient restaurant operations during high-volume periods while ensuring quality and service standards.

Store Manager and Key Holder - Domino's Pizza - Orleans, Ontario

(2014-01)

• Leadership and Team Management: Demonstrated strong leadership skills as Acting Store Manager and Key Holder by supervising a team of up to 20 employees, coordinating daily operations, delegating tasks, and fostering a collaborative, high-performing work environment. Trained and mentored new employees on restaurant procedures, customer service standards, and safe food handling practices.
• Customer Service and Relationship Building: Delivered exceptional customer service by communicating with clients in a courteous, efficient, and professional manner. Resolved customer inquiries and concerns promptly, ensuring a positive experience, encouraging repeat business, and maintaining high customer satisfaction.
• Sales Performance and Operational Excellence: Consistently met and exceeded sales targets by promoting products, maximizing upselling opportunities, and maintaining efficient restaurant operations during high-volume periods while ensuring quality and service standards.
• Administrative Coordination and Organization: Supported day-to-day business operations by preparing weekly employee schedules, placing food inventory orders, and assisting with administrative tasks. Demonstrated strong organizational skills while ensuring adequate staffing and inventory levels to support business needs.
• Quality Assurance and Food Safety Compliance: Maintained high standards of cleanliness, food quality, and operational efficiency by overseeing food preparation, ensuring compliance with food safety regulations, and preparing multiple customer orders simultaneously while maintaining accuracy and quality.

Customer Service Team Member - Costco - Ottawa, Ontario

(2019-05 - 2019-08)

• Customer Service and Client Support: Delivered courteous, efficient, and professional customer service by assisting members with purchases, responding to inquiries, and ensuring a positive shopping experience in a fast-paced retail environment.
• Operational and Merchandising Support: Assisted customers with packing purchased items while maintaining an organized and efficient checkout process. Supported store operations by ensuring merchandise displays were well-stocked, organized, and presented in accordance with company standards.
• Teamwork and Efficiency: Collaborated with team members to maintain smooth daily operations during high-volume periods, demonstrating strong communication, adaptability, and a commitment to providing exceptional customer service.

Team Member - McDonald's - Ottawa, Ontario

(2010-01 - 2014-12)

• Customer Service and Order Processing: Provided friendly and efficient customer service by taking and processing customer orders accurately through the point-of-sale system and drive-thru.
• Team Collaboration and Training: Assisted with training new employees on restaurant procedures and safe food handling while contributing to efficient operations in a fast-paced, high-volume environment.

Diploma - Culinary Management - Algonquin College (2012-01 - 2014-12)

High School Diploma - Lester B. Pearson (2009-01 - 2012-12)