Melanie Henophy

Compassionate and dedicated senior living leader with progressive experience in retirement residence operations, wellness leadership, nursing care, and team development. Experienced in overseeing day-to-day operations, regulatory compliance, budgeting, staff leadership, resident satisfaction, and quality improvement initiatives within senior living environments. Recognized for strong organizational skills, collaborative leadership, and a passion for enhancing the quality of life for residents while fostering positive workplace culture and team success.

Executive Director - Hunt Club Manor, Levante Living (Previously Revera) - Ottawa, Ontario

(2023-10)

• Provide strategic leadership and operational oversight for a retirement residence offering independent and assisted living services
• Oversee daily operations including staffing, resident services, compliance, and departmental coordination
• Manage financial operations and departmental budgeting
• Lead recruitment, onboarding, staff coaching, and performance management initiatives
• Foster a positive, resident-centered workplace culture focused on quality care and operational excellence
• Ensure compliance with RHRA regulations, licensing standards, and internal policies
• Address resident and family concerns while supporting continuous quality improvement initiatives

Director of Wellness - Bridlewood Manor, Revera Living - Brockville, Ontario

(2021-11 - 2023-10)

• Oversaw clinical operations and coordinated care with interdisciplinary teams and departmental managers
• Managed resident assessments, documentation, care planning, and care conferences
• Implemented and evaluated individualized care plans to ensure quality resident outcomes
• Responded to resident and family concerns with professionalism and empathy
• Maintained compliance with RHRA regulations, infection prevention standards, and safety protocols
• Led staff recruitment, training, scheduling, and performance management
• Promoted resident and employee safety, well-being, and satisfaction

Registered Practical Nurse (RPN) - Bridlewood Manor, Revera Living - Brockville, Ontario

(2020-11 - 2021-11)

• Delivered resident-focused nursing care and medication administration
• Maintained accurate documentation, assessments, and care plans
• Monitored and responded to changes in resident condition
• Processed physician orders and safely managed medications and narcotics
• Collaborated with interdisciplinary teams to support resident health and well-being
• Addressed resident and family concerns while maintaining a safe environment

Registered Practical Nurse (RPN) - Bridlewood Manor, Revera Living (Contracted through Nurse Next Door) - Brockville, Ontario

(2019-11 - 2020-11)

• Provided direct nursing care, assessments, and medication administration
• Maintained accurate resident documentation and updated care plans
• Supported residents with changing healthcare needs and collaborated with care teams
• Maintained compliance with infection prevention and workplace safety standards

Personal Support Worker (PSW) - Carefor - Cornwall, Ontario

(2019-06 - 2020-05)

• Assisted residents with activities of daily living including bathing, dressing, grooming, toileting, and meal preparation
• Reported changes in resident condition to supervisors promptly
• Maintained accurate charting and promoted resident safety and dignity

Personal Support Worker (PSW) - Bayshore HealthCare - Cornwall, Ontario

(2018-05 - 2018-08)

• Delivered direct personal care and support services to residents
• Assisted with daily living activities and monitored resident well-being
• Maintained documentation and upheld safety standards

Leadership Program - Conestoga College

Registered Practical Nursing Diploma - Nursing - St. Lawrence College (2017 - 2019)

Ontario Secondary School Diploma (OSSD) - St. Joseph's Secondary School (1999 - 2003)