Chief Operating Officer at CFT Group (2024-10 – Present)
Metal Recycling | $40M Revenue · 133 Employees · 6 Sites. Full P&L accountability across Logistics, Operations, Sales, Quality, Process Improvement, and Corporate Services.
- Delivered enterprise turnaround from two consecutive $1.8M annual losses to $4.5M net profit within 12 months in a depressed metals market.
- Drove EBITDA improvement of $6.3M through cost restructuring, pricing discipline, and operational efficiency.
- Reduced overhead by $1.5M within first week through organizational redesign and role optimization.
- Launched "Operation Iron Integrity" fleet rehabilitation program, increasing road-ready availability from ~70% to 100% across roll-off and transport fleets; scaled transport capacity from 9 to 11 trucks with broker network supporting up to 10 additional units during peak demand.
- In Q1 2025 alone, sourced 75% of prior full-year material volume, reflecting the scale of operational improvement achieved.
- Implemented company-wide Quality Management System (QMS) and standardized SOPs across all divisions.
- Expanded operations into Quebec and U.S. markets, including launch of new recycling site.
- Built leadership accountability structure with KPI dashboards and performance management systems across fleet, yard, and commercial functions.
- Improved job costing visibility, enabling better pricing decisions and margin control across operations.
- Directed full HR function including workforce restructuring, leadership alignment, and performance management across 130+ employees.
Senior Director, Operations at Ontario Medical Supply (2019-02 – 2024-10)
Healthcare Distribution | $350M Revenue · 360 Employees · 5 Sites. Accountable for Warehousing, Delivery, Customer Service, Mobility, Inventory, Process Improvement, and Retail functions across 5 locations.
- Led enterprise-wide operational transformation in response to RFP restructuring, shifting from bundled location-based contracts to line-of-business (LOB) bidding; secured 60% of provincial supply compendium on a contract valued at $100M–$150M, generating $10M in incremental profit.
- Directed 2,400+ daily same-day and rush deliveries, consistently achieving 99%+ KPI performance.
- Led acquisition and integration of Accellor Medical, enabling expansion capabilities into western Canada.
- Acquired Canada Care homecare division for $1, launching new Brampton operation and scaling it to $9.4M in revenue.
- Scaled pick-pack-ship operations to support a $100M–$150M provincial wholesale contract, expanding into a second warehouse facility and generating $10M in incremental profit.
- Rescued and delivered a failing $8M ERP implementation across 3 sites and 14 LOBs within 8 months after 4 years stalled.
- Grew retail footprint from 1 to 5 locations; increased retail revenue by 15% and improved customer reviews from 2★ to 4★.
- Led rapid procurement and inventory build of $10M in PPE during COVID-19, repositioning product mix and creating new sales channels to sustain revenue.
- Reduced operating costs by $4M through process improvement and supply chain optimization.
- Served as interim IT leader for 6 months, stabilizing systems and delivering critical infrastructure improvements.
General Manager at Ovation Logistics (2017 – 2019)
- Managed delivery operations for 17+ major national retail clients across Eastern Ontario and Western Quebec.
- Executed rapid market expansion into Ottawa and Belleville within 5 days, standing up a new 40,000 sq. ft. facility and 40 staff.
- Improved customer satisfaction scores by 30%, ranking top among 15+ national hubs.
General Manager at Datashred Security / Datastore Records Management (2013 – 2016)
- Led operations, sales, and hiring for document destruction and records management business.
- Launched records management division, filling a 40,000 sq. ft. warehouse within 12 months.
- Grew revenue from $800K to $2.8M through new service lines and consistent 15% annual price increases.
General Manager at Distribution Nordix Inc. (formerly Groupe CDP) (2007 – 2013)
- Managed 75+ employees and 12 third-party partners in 24/6 logistics operations.
- Improved on-time delivery performance to 94% through routing optimization.
- Reduced labour costs by $412K annually through workforce restructuring to broker/independent-operator model.
- Launched new locations in Edmonton, Toronto, and Montreal.
- Navigated business successfully through receivership and new ownership transition.
