Melanie Heron

The Brooklin Natural Health Centre - Clinic Operations Manager. Maintain the daily operations of a clinic that delivers allied health services such as physiotherapy, chiropractic care, massage therapy, psychotherapy therapy, or other non-physician healthcare services. Their primary role is to ensure the clinic runs efficiently, profitably, and in compliance with healthcare standards while supporting both practitioners and patients.

Clinic Operations Manager - The Brooklin Natural Health Centre

Maintain the daily operations of a clinic that delivers allied health services such as physiotherapy, chiropractic care, massage therapy, psychotherapy therapy, or other non-physician healthcare services. Their primary role is to ensure the clinic runs efficiently, profitably, and in compliance with healthcare standards while supporting both practitioners and patients.

• Oversee day-to-day clinic operations, including scheduling, patient flow, and facility readiness.
• Develop and implement operational policies, protocols, and quality-assurance procedures.
• Monitor clinic performance (appointments, cancellations, patient/client retention).
• Coordinate equipment maintenance, inventory, and supply ordering.
• Supervise front desk staff, provide support for practitioners and Doctors.
• Assist with recruiting, onboarding, and training of clinical and administrative staff.
• Conduct performance evaluations and manage staffing schedules.
• Encouraged a positive, patient-centered, collaborative work environment.
• Ensure high service standards across the clinic.
• Handle patient concerns or escalated issues.
• Implement improvements to enhance patient satisfaction and retention.
• Manage billing processes, insurance claims, and patient invoicing.
• Track revenue, expenses, and operational budgets.
• Support owners with strategic initiatives to grow the clinic.

Service-oriented Spa Manager - Hand & Stone Spa

Commited to building an engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

• Maximized efficiency through time management and staff supervision to boost productivity.
• Greeted spa guests warmly to create a positive first impression of the establishment.
• Utilized promotions, print and digital marketing to attract new clients.
• Oversaw operations by managing activities related to front desk training, treatment procedures, inventory management and marketing.
• Oversaw upkeep of the entire facility maintenance for service repairs.
• Lead spa tours for new members to familiarize guests with services provided.
• Held individual performance evaluations to address, improve, and boost performance and profitability.
• Responding to customer inquiries or complaints.
• Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
• Worked with new employees to enforce protocols and customer service standards and optimize performance.
• Coordinated facility schedules to maximize usage and efficiency.

Lab Technician - Dynacare - Durham Region

(2015-11 - 2019-02)

Salon Manager - Erin Melinda Hair Studio - Pickering, ON

(2010-09 - 2013-03)