Melique Omar

Customer-focused hospitality and travel professional with extensive experience in fast-paced customer service environments, including over four years as a McDonald's Crew Member & Barista and recent experience working and managing a café within a hostel in Albania. Confident working with customers, POS systems, food and beverage service, café operations and maintaining high standards of cleanliness. Known for being friendly, adaptable and efficient while managing multiple tasks in busy environments.

I enjoy creating positive customer experiences and working as part of a team, and I am excited to bring my hospitality experience and passion for café culture to Analog Coffee in Banff.

Entertainment Travel Manager at STAGE AND SCREEN TRAVEL (2025-06 – Present)

• Manage domestic and international travel for sporting and entertainment clients.
• Provide high-level customer service in a fast-paced, high-pressure environment.
• Manage multiple bookings and requests simultaneously while meeting strict deadlines.
• Liaise with airlines, hotels and suppliers to resolve issues quickly and efficiently.
• Handle complex itineraries and frequent last-minute changes while remaining organised and solutions-focused.

Operations Support Manager at ITRAVEL HEAD OFFICE (2024-01 – 2025-06)

• Provided comprehensive customer service and operational support to travel agents.
• Managed customer and supplier payments, including EFTPOS and manual transactions.
• Trained and onboarded new staff across internal systems and booking platforms.
• Represented the company at travel industry events and internal functions.
• Managed multiple competing priorities while maintaining a high standard of service.

Travel Agent & Personal Assistant at ITRAVEL WOONONA (2022-09 – 2024-01)

• Provided daily reception and customer service support.
• Facilitated sales and assisted customers with travel arrangements.
• Managed bookings, appointments and administrative tasks.
• Handled daily transactions and completed monthly bank reconciliation.
• Communicated with customers and suppliers while managing multiple priorities.

Sales Executive at HARCOURTS MOUNT ANNAN (2021-01 – 2022-09)

• Provided customer service and managed ongoing communication with clients.
• Coordinated appointments, open homes and client enquiries.
• Managed sales administration, reporting and multiple competing priorities.
• Developed strong communication, organisation and relationship-management skills.

Café Staff / Café Management at SHKODRA HOSTEL CAFÉ (2026)

Worked and assisted in managing a café within a busy hostel environment.

• Prepared and served food and beverages while providing friendly, welcoming customer service.
• Managed multiple responsibilities throughout shifts in a fast-paced hospitality environment.
• Assisted with day-to-day café operations and ensured the café remained clean, organised and welcoming.
• Worked independently while also collaborating with hostel and café staff.
• Adapted quickly to an international workplace and a diverse range of customers.

Crew Member & Barista at McDONALD'S MOUNT ANNAN (2016-11 – 2021-01)

• Worked extensively across the café, front counter and drive-thru in a high-volume customer service environment.
• Prepared and served coffee and other beverages while maintaining consistency and quality.
• Provided friendly and efficient customer service while managing multiple orders and competing priorities.
• Operated POS systems and processed customer transactions accurately.
• Maintained high standards of cleanliness, hygiene and organisation throughout the café and restaurant.
• Cross-trained across multiple areas of the restaurant and quickly adapted to changing operational requirements.
• Worked effectively as part of a team during busy periods while maintaining a positive attitude.
• Developed strong communication and interpersonal skills through extensive daily customer interaction.