Barista at DoubleTree by Hilton (2026-06 – Present)
Restaurant Manager at Wind Group Inc. (2024-11 – Present)
- Lead daily operations of a high-volume restaurant, managing both front- and back-of-house teams to ensure seamless service
- Supervise, train, and mentor staff, improving team performance, retention, and customer service standards
- Drive revenue growth through upselling strategies, promotions, and exceptional guest experiences
- Monitor inventory, control food and labor costs, and reduce waste to maintain profitability
- Ensure compliance with health, safety, and sanitation regulations
- Handle customer concerns professionally, resolving issues and maintaining high satisfaction levels
- Develop staff schedules, manage payroll, and optimize labor efficiency
- Collaborate with kitchen and ownership to improve menus, pricing, and operational processes
Restaurant Server/Assistant GM at Montana's BBQ & Bar (2022-10 – 2024-11)
- Recruited, trained, and developed staff, building a strong, customer-focused team
- Fostered a positive work environment that improved employee retention and performance
- Conducted regular performance reviews and coaching to support staff growth
- Led by example with a hands-on management style during busy service periods
- Delegated responsibilities effectively to maximize team efficiency
- Drove revenue growth through upselling strategies, promotions, and improved guest engagement
Receptionist/Administrative Assistant at Spa- Medical Services (2016-04 – 2024-09)
- Greet and assist clients, visitors, and staff in a professional and friendly manner
- Answer and direct incoming phone calls and emails
- Schedule appointments, meetings, and conference rooms
- Maintain organized filing systems for physical and digital records
- Prepare correspondence, reports, and other administrative documents
Restaurant Supervisor/Breakfast Server at Old Stone Inn Boutique Hotel (2019-06 – 2022-10)
- Greeted guests promptly and provided friendly, professional breakfast service
- Took accurate food and beverage orders and entered them into the POS system
- Served meals efficiently while maintaining high customer service standards
- Prepared coffee, beverages, and breakfast station items as needed
- Supervised breakfast service operations to ensure smooth and efficient workflow
- Trained, coached, and supported serving staff on customer service standards
- Scheduled staff shifts and delegated daily responsibilities
- Monitored food quality, presentation, and guest satisfaction during service
