Melissa H

Dynamic Restaurant Manager/Server with over two decades of experience driving success in fast-paced, high-volume operations. Known for building high-performing teams, increasing revenue, and improving operational efficiency while maintaining exceptional service standards. Dedicated leader committed to creating memorable guest experiences and achieving business growth.

Barista at DoubleTree by Hilton (2026-06 – Present)

Restaurant Manager at Wind Group Inc. (2024-11 – Present)

• Lead daily operations of a high-volume restaurant, managing both front- and back-of-house teams to ensure seamless service
• Supervise, train, and mentor staff, improving team performance, retention, and customer service standards
• Drive revenue growth through upselling strategies, promotions, and exceptional guest experiences
• Monitor inventory, control food and labor costs, and reduce waste to maintain profitability
• Ensure compliance with health, safety, and sanitation regulations
• Handle customer concerns professionally, resolving issues and maintaining high satisfaction levels
• Develop staff schedules, manage payroll, and optimize labor efficiency
• Collaborate with kitchen and ownership to improve menus, pricing, and operational processes

Restaurant Server/Assistant GM at Montana's BBQ & Bar (2022-10 – 2024-11)

• Recruited, trained, and developed staff, building a strong, customer-focused team
• Fostered a positive work environment that improved employee retention and performance
• Conducted regular performance reviews and coaching to support staff growth
• Led by example with a hands-on management style during busy service periods
• Delegated responsibilities effectively to maximize team efficiency
• Drove revenue growth through upselling strategies, promotions, and improved guest engagement

Receptionist/Administrative Assistant at Spa- Medical Services (2016-04 – 2024-09)

• Greet and assist clients, visitors, and staff in a professional and friendly manner
• Answer and direct incoming phone calls and emails
• Schedule appointments, meetings, and conference rooms
• Maintain organized filing systems for physical and digital records
• Prepare correspondence, reports, and other administrative documents

Restaurant Supervisor/Breakfast Server at Old Stone Inn Boutique Hotel (2019-06 – 2022-10)

• Greeted guests promptly and provided friendly, professional breakfast service
• Took accurate food and beverage orders and entered them into the POS system
• Served meals efficiently while maintaining high customer service standards
• Prepared coffee, beverages, and breakfast station items as needed
• Supervised breakfast service operations to ensure smooth and efficient workflow
• Trained, coached, and supported serving staff on customer service standards
• Scheduled staff shifts and delegated daily responsibilities
• Monitored food quality, presentation, and guest satisfaction during service

College certificate in Wedding and event planning (2018-05 – 2020-01)

AEC / DEP or Skilled Trade Certificate