Melrose Crooks

I am highly motivated and confident hardworking individual seeking a job with your company in which I can apply my background in customer service, working with others, and my drive to succeed.

Call centre agent with 8 years of customer service experience and 5 years of call centre sales experience that demonstrated excellence in achieving company goals and handled many inbound and outbound calls to customers using knowledge of company products, services, and policies to assist with inquiries, complaints, problems, and provide solutions.

I am a recent graduate in Social Media and Web Marketing program from CDI College, and I am motivated, attentive learner with a positive attitude to work as part of a team or as an individual contributor to increase my experience to keep learning new skills and reaching goals. Some of the skills and qualifications acquired include:

• Excellent verbal communication, organizational and time management and computer skills
• Knowledge of social media platforms/channels and digital marketing
• Gained an understanding of SEO and SEM, business analytics, KPIs, ROI, and CRM tools