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Provide on-site support for classroom AV systems, troubleshooting audio, video, control, connectivity, and peripheral issues. Support AV technologies including Crestron, Biamp Tesira, Q-SYS, Echo360, Extron, cameras, AV-over-IP, displays, switches, and classroom PCs. Diagnose classroom signal-path, control, network, and hardware issues across integrated AV systems during active teaching periods

IT/AV Technical Assistant, Casual at McMaster University (2026-08 – Present)

• Provide on-site support for classroom AV systems, troubleshooting audio, video, control, connectivity, and peripheral issues.
• Support AV technologies including Crestron, Biamp Tesira, Q-SYS, Echo360, Extron, cameras, AV-over-IP, displays, switches, and classroom PCs.
• Diagnose classroom signal-path, control, network, and hardware issues across integrated AV systems during active teaching periods

IT Support & Security Analyst Co-op at McMaster University Library (2025-09 – 2026-08)

• Provided enterprise IT support for Windows/Linux systems, applications, peripherals, classroom technology, and endpoint hardware.
• Managed software deployment, Windows updates, configuration changes, and automated fixes using PDQ Connect, PowerShell, Group Policy, Computer Management, and Event Viewer.
• Troubleshot CentOS and Rocky Linux systems, including a failed storage drive and a network licensing server issue.
• Migrated AV equipment from public network segments to a dedicated control subnet, assisting with network configuration and connectivity.
• Supported renovation of an experimental classroom, including cable termination and end-to-end integration/testing of AV control, switching, AV-over-IP, displays, assistive-listening, and amplification systems.

Counter Staff at Tim Hortons (2024-02 – Present)

• Provide customer service and coordinate order fulfillment in a high-volume team environment.

Computer Systems Technology in Network Administration and Cybersecurity – Mohawk College (2024-01 – 2026-12)