Mia U. Monton

Customer-focused professional with experience in supporting high-volume clients in fast-paced environments. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining clear communication across phone, email, and in-person interactions. Known for reliability, attention to detail, and the ability to adapt quickly to new systems and procedures.

Guest Service Officer - Plaza Premium Lounge, Toronto Pearson Airport - Toronto, Canada

(2024-07)

• Provided daily customer support in a fast-paced, client-facing environment.
• Responded to customer questions, concerns, and service requests with professionalism.
• Resolved issues efficiently to ensure positive customer experiences.
• Maintained accurate records and workflows, and followed company policies and procedures.
• Collaborated with team members to support smooth daily operations.
• Handled incident reports and escalated complex issues to the appropriate departments when needed.
• Trained and supported onboarding new team members.
• Managed multiple tasks while assisting customers and maintaining attention to detail.

Senior Guest Service Officer - Plaza Premium Lounge, Toronto Pearson Airport - Toronto, Canada

(2017-08 - 2024-07)

Promoted by the Company

Guest Service Officer - Plaza Premium Lounge, Toronto Pearson Airport - Toronto, Canada

(2016-01 - 2017-08)

Promoted by the Company

Lounge Assistant - Plaza Premium Lounge, Toronto Pearson Airport - Toronto, Canada

(2015-09 - 2016-01)

Promoted by the Company

Storefront/Cashier - Tim Hortons - 659 Queen St West Toronto

(2013-09 - 2015-09)

Sales Associate/Cashier/Housekeeper - American Eagle Outfitters - Yorkdale, Toronto, ON

(2012-07 - 2020-01)

Retailing, Customer Service. Cash trained, Jewelry Expert, Floor setting & Wrapping

College/Tertiary - Binalbagan Catholic College (1997 - 2001)

Secondary Education - Hinigaran National High School (1993 - 1997)

Primary Education - Sto.Rosario Elementary School (1987 - 1993)