Michelle Jean

Motivated and customer-oriented sales professional with over 20 years of experience delivering exceptional service across retail, gaming, and public service settings. Recognized for building strong relationships with customers, maintaining transaction accuracy, and creating visually appealing product displays. Highly dependable, organized, and detail-oriented, with proven success in balancing multiple priorities while maintaining professionalism and efficiency.

Lotto Attendant at Castledowns Bingo Hall (2022-01 – Present)

• Manage the sale and validation of lottery and scratch-and-win tickets in compliance with gaming regulations.
• Perform accurate cash handling, balancing tills, and reconciling daily financial reports.
• Process and maintain customer reward program records, ensuring points are tracked and redeemed correctly.
• Deliver exceptional service to diverse patrons by addressing questions, resolving issues, and promoting a friendly atmosphere.
• Support event operations by preparing sales areas, restocking products, and maintaining a clean, organized workstation.
• Collaborate closely with management to identify ways to enhance customer satisfaction and operational efficiency.

Cashier at Club Bingo Hall (2009-01 – 2020-12)

• Delivered high-quality customer service in a fast-paced entertainment setting, handling large transaction volumes with precision.
• Processed payments, issued bingo cards, and ensured all game materials were accurately distributed.
• Balanced daily cash drawers and maintained accurate records for end-of-day reporting.
• Supported team members by assisting during peak hours, fostering a cooperative and respectful workplace.
• Maintained a welcoming and professional atmosphere, promoting repeat attendance and loyalty among regular patrons.
• Ensured compliance with gaming and facility policies, contributing to a safe and responsible environment.

Programmer at St. Paul Municipal Library (2012-01 – 2015-12)

• Designed, organized, and implemented educational and recreational programs for youth and adults, increasing community engagement.
• Managed circulation processes including book check-ins, check-outs, and inventory tracking.
• Assisted patrons in locating resources, navigating computer systems, and using digital databases effectively.
• Conducted orientation sessions for new users, promoting literacy and access to library technology.
• Maintained orderly shelves and reading areas, contributing to a clean and inviting public space.
• Collaborated with library management to plan community outreach and literacy initiatives.

Sales Clerk at Stedmans Department Store (2003-01 – 2008-12)

• Performed sales, cashier, and customer service duties with a focus on creating a positive shopping experience.
• Managed merchandise displays, pricing, and product organization according to company planograms.
• Sold materials such as fabric, lace, and ribbons while providing knowledgeable assistance to crafters and hobbyists.
• Collaborated with team members to meet daily sales goals and maintain inventory accuracy.
• Resolved customer inquiries and complaints promptly and professionally, fostering long-term loyalty.
• Played a key role in maintaining store cleanliness and merchandising appeal.

Sales Clerk at The Met Store (1988-01 – 1997-12)

• Assisted customers in clothing and footwear departments, providing style recommendations and personalized service.
• Priced, tagged, and displayed merchandise to support seasonal promotions and clearance events.
• Prepared signage and sale materials to maximize customer awareness and drive sales.
• Maintained neat, visually appealing displays in accordance with store standards.
• Supported team operations during busy retail periods by multitasking across sales and inventory roles.

Office Administration – Lakeland College (1991-01 – 1992-12)

Disability Studies – Portage College (2011-01 – 2012-12)