Michelle Lim

Health & Safety and Operations Professional with 20+ years of progressive experience across highly regulated food-grade warehousing, transportation, and construction environments. Proven ability to design, implement, and operationalize Health & Safety Management Systems, risk controls, compliance programs, and governance frameworks that meet regulatory requirements and work effectively in day-to-day operations. Combines executive operational experience with hands-on safety expertise to translate legislation and standards into practical, sustainable controls.

Risk & Compliance Specialist experienced in risk assessment, JHA/JSA, incident investigation, regulatory inspections, auditing, corrective action, emergency preparedness, and due diligence documentation. Applies a risk-based approach and hierarchy of controls to identify hazards, strengthen safeguards, and maintain defensible, audit-ready systems.

Continuous

Improvement & Safety Culture Practitioner who uses root-cause analysis, CAPA, QMS, Lean Six Sigma Black Belt principles, leading and lagging indicators, and structured training to strengthen safety performance and workforce capability. Builds engagement through visible leadership, clear accountability, and practical communication helping employees understand not only what is required, but why it matters.

Consultant at Greystone Consulting (2026-01 – Present)

Provides advisory services to 3PL warehouse and food-storage clients spanning safety systems, operational infrastructure, training, auditing, compliance, gap analysis, and process improvement support.

• Train-The-Trainer System: Designed a training system authoring module outlines, instructor guides, and competency-testing tools to establish standardized, role-based pathways that met regulatory compliance.
• Organization Transformation: Architected customized, scalable Food Safety Management Systems (FSMS), including comprehensive master document libraries, governance frameworks, operational procedures, training programs, and implementation support. Transformed two general-commodity facilities into food-grade, GMP-compliant operations, creating a strategic competitive advantage and expanding service capabilities.
• Gap Analysis & Auditing Executed exhaustive gap analyses and compliance audits across 3PL clients to identify deficiencies, track non-conformances, and drive CAPA frameworks. Integrated post-implementation verification activities to guarantee long-term control effectiveness.
• Regulatory Standards Translation: Translated complex federal and provincial legislation into clear, actionable roadmaps for executive teams, defining the exact scope of organizational responsibilities.
• HACCP & Preventive Control Plan (PCP): Engineered a comprehensive HACCP and PCP framework for an international food importer, to support their Safe Food for Canadians (SFC) licensing and establishing end-to-end audit readiness.

Executive Director at TFM Dedicated Logistics (2017-05 – 2026-01)

Progressed from Project Manager through Warehouse Manager, and General Manager and to Executive Director, leading safety, compliance, and operations across food-grade warehousing and transportation spanning 130,000 sq. ft. of multi-site warehouse space and 100+ employees.

• Safety Management System Architecture: Developed and implemented integrated occupational health & safety, food safety, and transportation safety management systems aligned with applicable provincial and federal regulatory requirements and operating standards, creating structured, consistent, and predictable safety processes organization wide.
• Risk Management: Achieved zero lost-time injuries over 9 consecutive years through structured workplace safety inspections, ongoing Job Hazard Analyses (JHA/JSA), job safety talks, and proactive safety controls. Engineered a hazard-control matrix to categorize risk and standardize controls, creating a scalable framework for continuous risk reduction.
• Incident Investigations: Directed end-to-end incident investigations through structured fact-finding, stakeholder interviews, evidence review, and root-cause assessment. Produced comprehensive, objective reports documenting investigation processes, findings, and contributing factors to support regulatory compliance and demonstrate organizational due diligence.
• Return-to-Work & Workplace Accommodation: Coordinated return-to-work plans, leaves of absence, and individualized workplace accommodations for employees experiencing medical conditions and non-occupational injuries. Balanced employee well-being and safe work reintegration with operational requirements, applicable employment and accessibility legislation, and workplace policies.
• Corrective & Preventive Action (CAPA) & Verification: Led investigations into safety incidents, quality issues, and operational deviations using root-cause analysis and CAPA methodologies. Supported the Joint Health and Safety Committee (JHSC) in implementing corrective actions and verified control effectiveness to reduce the risk of recurrence.
• Facility & Equipment Controls: Managed facility and equipment compliance standards for safe, food-grade operations. Coordinated annual certifications, preventive maintenance programs, and infrastructure improvements to address conditions that could compromise employee safety, product integrity, or regulatory compliance. Maintained a 100% pass rate across unannounced Ontario public health food-premises and Ministry of Labour, Immigration, Training and Skills Development (MLITSD) health and safety inspections.
• Health & Safety Culture: Championed a proactive, employee-engaged health and safety culture through visible floor leadership, open communication, and collaborative problem-solving, strengthening employee ownership, operational discipline, and shared accountability.
• Training & Competency: Designed and delivered structured, role-based training programs incorporating onboarding, refresher training, and competency assessments. Maintained training records and strengthened workforce capability.
• Auditing & Continuous Improvement: Directed internal monitoring, audits, and Gemba walks using Quality Management System (QMS) frameworks and Lean Six Sigma Black Belt principles. Evaluated leading and lagging indicators through management reviews to identify process variances, systemic risks, and opportunities for continuous improvement.
• Emergency Preparedness & Crisis Response: Developed and implemented an emergency response program, including emergency policies, procedures, and a business continuity plan covering infectious disease outbreaks, workplace violence, fire, power outages, medical emergencies, and environmental hazards. During the COVID-19 pandemic, implemented rigorous prevention and response protocols, with zero reported COVID-19 cases or related employee illness resulting in lost time. Successfully passed an unannounced public health inspection, demonstrating the effectiveness of established procedures and supporting documentation.
• Overarching Corporate Policies: Authored and governed corporate and legislated policies, monitored regulatory changes, and led annual reviews and updates to maintain compliance, organizational due diligence, and alignment with evolving regulatory requirements.
• Documentation Control & Records: Maintained controlled documentation for programs, SOPs, schedules, forms, and logs, ensuring current versions remained accessible and obsolete documents were appropriately archived. Sustained audit readiness, contributing to successful enterprise-level vendor quality and compliance audits for 8 consecutive years.
• Cross-Functional Leadership: Established structured cross-functional communication and alignment among managers and key stakeholders to clarify accountability, coordinate priorities, and address operational requirements. Strengthened interdepartmental collaboration, reduced communication-driven errors, and improved service delivery.

Social Service Worker Program – Humber College of Applied Arts and Technology

Occupational Health, Safety and Environment (OHSE) Diploma

Human Resources Diploma

Quality Management Systems (QMS) Diploma

Lean Six Sigma Black Belt (LSSBB) Diploma