Michelle Nollido

Experienced operations and hospitality professional with progressive leadership experience in high-volume restaurant environments, including supervisory and management roles. Skilled in team leadership, daily operations, customer service, staff scheduling, inventory and purchasing, cash handling, sales reporting, supplier coordination, and private functions and events. Experienced in coordinating restaurant functions from client communication and event preparation through staff assignments, service execution, and follow-up.

Strong ability to manage multiple priorities, resolve customer concerns, support team performance, and maintain operational standards in fast-paced environments. Bachelor of Science in Computer Engineering with Canadian education and experience in team leadership, business operations, customer service, and event coordination.

Shift Leader / Operations Supervisor - MAX'S RESTAURANT – CUISINE OF THE PHILIPPINES - Vancouver, BC

(2025-07)

• Lead daily restaurant operations and supervise front-of-house and back-of-house team members in a high-volume environment.
• Coordinate staff assignments, shift responsibilities, breaks, service priorities, and daily operational requirements.
• Train and coach team members on customer service, restaurant procedures, food-service standards, and operational expectations.
• Monitor customer experience and respond professionally to complaints, concerns, and service issues.
• Coordinate private functions and events hosted at the restaurant, including client requirements, guest counts, menus, schedules, staffing, setup, and service execution.
• Communicate with clients regarding function details, special requests, event arrangements, and service expectations.
• Coordinate with kitchen and service teams to ensure functions and regular restaurant operations run efficiently at the same time.
• Assist with event setup, table arrangements, decorations, food service, staff assignments, and post-event requirements.
• Manage inventory levels and coordinate purchasing and supplier communication to maintain adequate stock.
• Review deliveries and address shortages, incorrect items, or supplier-related issues.
• Handle cash management, daily sales reporting, reconciliation procedures, and operational documentation.
• Monitor daily sales against targets and communicate performance and operational updates to management.
• Prepare daily operational and sales reports, including sales performance, customer activity, promotions, complaints, and operational highlights.
• Support management with staffing, scheduling, service standards, inventory control, and day-to-day decision-making.
• Maintain food quality, cleanliness, safety, and customer-service standards throughout daily operations and functions.
• Manage multiple priorities during busy periods while maintaining service quality and team efficiency.

General Manager - MAX'S RESTAURANT – CUISINE OF THE PHILIPPINES - Vaughan, ON

(2023-11 - 2024-05)

• Managed daily restaurant operations, staffing, customer service, inventory, purchasing, cash handling, and sales performance.
• Supervised and supported restaurant staff while maintaining service and operational standards.
• Coordinated staff schedules and assigned responsibilities according to business volume and operational needs.
• Managed customer concerns and implemented solutions to maintain customer satisfaction.
• Monitored sales performance and operational expenses and prepared reports for management.
• Coordinated inventory ordering, receiving, stock monitoring, and supplier communication.
• Supported restaurant promotions and sales initiatives to increase customer traffic and revenue.
• Ensured compliance with company procedures, food-service standards, cleanliness requirements, and operational policies.
• Assisted with functions, special events, and large group reservations.
• Provided leadership and coaching to employees to improve productivity, teamwork, and customer service.

Supervisor / Cashier - MAX'S RESTAURANT – CUISINE OF THE PHILIPPINES - Toronto, ON

Previous Experience

Bachelor of Science - Computer Engineering