Mike Lee
Customer Service Representative @ Citi Bank
Talent
Coquitlam, Metro Vancouver Regional DistrictMember since July 19, 2023
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About
- responsible for Citi’s inbound corporate card sales for the Korean market.
- helped clients navigate products suited to their needs by listening to their problems and proposing relevant solutions.
- exceeded sales quota by +15% for 2022
Experience
Citibank | Inbound Customer Service Representative from 2017 to 2022
- responsible for Citi’s inbound corporate card sales for the Korean market.
- helped clients navigate products suited to their needs by listening to their problems and proposing relevant solutions.
- exceeded sales quota by +15% for 2022.
- joined as a teller in 1991 and eventually moved up to branch manager.
- responsible for all operations at Citi’s Gang Nam branch. Ensured customers fulfilled their banking needs (loans, deposits) successfully.
- managed and helped banking staff to meet their professional goals while ensuring that the Gang Nam branch met its goals
Education
I have a Masters of Finance from the University of Illinois Urbana Champaign and a Bachelors in Business Administration from the University of Soong Sil
