Citibank | Inbound Customer Service Representative from 2017 to 2022
- responsible for Citi’s inbound corporate card sales for the Korean market.
- helped clients navigate products suited to their needs by listening to their problems and proposing relevant solutions.
- exceeded sales quota by +15% for 2022.
Citibank | Branch Manager from 1991 to 2017
- joined as a teller in 1991 and eventually moved up to branch manager.
- responsible for all operations at Citi’s Gang Nam branch. Ensured customers fulfilled their banking needs (loans, deposits) successfully.
- managed and helped banking staff to meet their professional goals while ensuring that the Gang Nam branch met its goals
