Professional Bill Collector - National Credit Recovery Inc.
(2017-11)
- Utilize collection software to track payment statuses and update account details as necessary.
- Perform regular account reviews to identify high-risk accounts and prioritize collections efforts.
- Communicate directly with clients via phone, email, or written correspondence to discuss overdue balances and negotiate payment arrangements.
- Offer customized payment plans to clients based on their financial situation while ensuring timely resolution of accounts.
- Maintain a professional and empathetic approach to client interactions, de-escalating difficult situations and fostering positive relationships.
- Ensure all collection practices comply with the Fair Debt Collection Practices Act (FDCPA) and other relevant state or federal regulations.
- Manage a portfolio of delinquent accounts, ensuring timely follow-up on overdue payments and maintaining accurate account records.
- Consistently meet or exceed individual and team collection goals and targets, contributing to the overall financial health of the company.
- Collaborate with other team members to share best practices and improve collection strategies.
- Assist in training and mentoring new hires or junior collectors to ensure team success.
- Utilized skip tracing tools and techniques to locate clients with missing contact information, increasing collection opportunities for difficult-to-reach accounts.
- Successfully collected over $2 million annually in Canadian purchase paper, consistently meeting or exceeding recovery targets while maintaining compliance with all relevant financial regulations. (Canaccede)
Professional Bill Collector - Northstar Location Services
(2012-06 - 2017-11)
- Manage a high-volume portfolio of delinquent accounts, ensuring timely follow-up and resolution of outstanding balances.
- Utilize company software to track accounts, document client interactions, and update payment statuses accurately.
- Perform outbound calls and send written correspondence to clients regarding overdue balances, payment arrangements, and settlement offers.
- Communicate directly with clients via phone, email, or written correspondence to discuss overdue balances and negotiate payment arrangements.
- Maintain a professional and empathetic approach to client interactions, de-escalating difficult situations and fostering positive relationships.
- Ensure all collection practices comply with the Fair Debt Collection Practices Act (FDCPA) and other relevant state or federal regulations.
- Collecting private sector student loans - sallie mae
- Investigate and resolve client disputes related to billing discrepancies, charges, or payments by analyzing account histories and providing clear explanations.
- Utilized skip tracing tools and techniques to locate clients with missing contact information, increasing collection opportunities for difficult-to-reach accounts.
Professional Bill Collector - Creditors Interchange
(2006 - 2012)
- Managed a high volume of delinquent accounts, ensuring timely follow-up through phone calls, emails, and written communications to recover outstanding balances.
- Monitored account status and updated payment information in real-time, ensuring accuracy and compliance with company procedures.
- Initiated contact with clients to discuss overdue accounts, providing them with clear information on outstanding balances and payment options.
- Negotiated flexible payment terms, settlements, and payment plans tailored to clients' financial capabilities while adhering to company policies and objectives.
- Ensured all collection activities adhered to the Fair Debt Collection Practices Act (FDCPA) and other state and federal regulations, maintaining compliance at all times.
- Addressed client disputes and complaints related to billing discrepancies or payment issues by thoroughly investigating accounts and offering transparent resolutions.
- Consistently met or exceeded individual and team collection goals and recovery targets by implementing effective strategies and maintaining strong customer relationships.
- Accurately documented all communication with clients, including calls, payment promises, disputes, and resolutions, in company systems to maintain up-to-date records.
- Utilized skip tracing tools and techniques to locate clients with missing contact information, increasing collection opportunities for difficult-to-reach accounts.
- Supported and mentored junior team members to enhance their performance and contribute to the team's overall success.
Cashier - Niagara Fallsview Casino - Niagara Falls, ON
(2005 - 2006)
- Proficient in accurately processing cash, credit card, and check transactions.
- Expertise in balancing cash drawers at the beginning and end of shifts to ensure accurate financial records.
- Ability to handle large sums of money, ensuring all transactions are processed with precision and security.
- Strong communication and interpersonal skills, providing exceptional customer service to guests.
- Addressed and resolved customer inquiries, concerns, and complaints with a friendly and professional demeanor.
- Assisted customers in understanding gaming procedures, rewards programs, and payment options, enhancing their experience.
- Skilled in operating POS systems and casino-specific software to process transactions, issue tickets, and handle financial exchanges.
- Reconciled cash register transactions at the close of shifts, ensuring no discrepancies and proper documentation.
- Ensured compliance with gaming laws, responsible gaming policies, and internal security procedures while handling financial transactions.
- Quickly resolved discrepancies or issues with payments, refunds, or guest interactions in a calm, professional manner.
- Collaborated with other cashiers, supervisors, and departments to ensure smooth operations and maintain guest satisfaction.
- Remained vigilant to potential security risks, including counterfeit money, stolen credit cards, or suspicious behavior.
Counter Attendant - Fort Erie Slots - Fort Erie, ON
(2002 - 2005)
- Greet and assist guests in a friendly, professional manner, ensuring they have a positive experience at the casino.
- Accurately handle cash, chips, tickets, or credit transactions for gaming, food, and beverage services.
- Balance cash drawer at the beginning and end of each shift, ensuring accurate records and preventing discrepancies.
- Manage multiple customer requests simultaneously in a busy, high-energy casino setting, maintaining composure under pressure.
- Handle long lines or peak hours efficiently while maintaining a positive attitude and providing quality service.
- Work closely with other counter attendants, casino staff, and supervisors to maintain smooth operations.
- Managed and balanced the main casino bank, ensuring accurate tracking of all cash transactions, chip inventory, and financial exchanges.
- Conducted thorough cash counts at the beginning and end of each shift, verifying the accuracy of funds and ensuring compliance with casino procedures and security protocols.
