Shelley Ramos

Accomplished Operations and Financial Management professional with nearly two decades of cross-functional leadership experience spanning retail banking, corporate hospitality management, and fiscal administration. Armed with a Bachelor of Science in Business Administration, a proven track record of managing multi-million dollar operational budgets, leading high-performing teams, and executing strict regulatory compliance. Adept at optimizing department logistics, handling complex risk management, and serving as a strategic partner to senior executive leadership.

Personal Banker - HSBC BANK CANADA

(2018-11 - 2023-05)

Largest International Financial Institution in Canada

• Managed a diverse portfolio of consumer accounts, auditing high-value financial transactions for accuracy, compliance, and procedural certainty.
• Served as the first-level escalation point for complex financial inquiries, resolving high-stress operational issues with professional diplomacy.
• Enforced strict adherence to institutional policies, identifying and mitigating money laundering (ML), terrorist financing (TF), sanctions, and reputational risks.
• Analyzed client financial indicators to identify cross-selling opportunities, consistently exceeding branch performance and customer retention targets.
• Maintained absolute confidentiality and operational transparency in accordance with global banking market standards and regulatory frameworks.
• Key Achievement: Recipient of the HSBC Lions Award (2020 – 2023), recognizing consistent excellence in operational performance, client satisfaction, and leadership behavior.

Food Counter Attendant / Shift Operations - TIM HORTONS (2Smaals Ltd. Franchise)

(2015-03 - 2019-02)

Multinational Hospitality Group

• Coordinated front-of-house hospitality logistics, ensuring swift, precise service delivery during peak, high-volume operational hours.
• Maintained meticulous inventory logs, tracking material usage, forecasting daily stock requirements, and auditing refrigeration logs.
• Reconciled daily cash drawer turnovers, managed point-of-sale (POS) systems, and upheld rigorous corporate safety and sanitation guidelines.

Restaurant Manager - JOLLIBEE FOODS CORPORATION (JTC Group)

(2005-09 - 2015-02)

Multinational Hospitality Corporation

• Directed total operations, workforce planning, and strategic development for a high-volume, multi-million dollar corporate retail location.
• Analyzed monthly Profit and Loss (P&L) statements, engineered variable cost reductions, and generated financial data reports for top executive decision-making.
• Supervised, motivated, and trained a large cross-functional team, executing targeted professional development seminars to optimize workforce productivity.
• Ensured comprehensive compliance with strict corporate standard operating systems (SOPs) as well as legal and municipal government operational regulations.
• Spearheaded regional marketing campaigns and Corporate Social Responsibility (CSR) initiatives to scale brand awareness and local market capture.
• Key Achievement: Honored as a Jollibee Gold Star Awardee (2008) for driving exceptional restaurant profitability, operational efficiency, and leadership standard execution.

Branch Cashier & Financial Administrator - ELECTROWORLD INC.

(2004-06 - 2005-07)

Electronics Consumer Retailer

• Oversaw branch cash turnover and banking deposit workflows, maintaining an accurate, updated daily deposit ledger for corporate auditing.
• Managed the location's operational petty cash budget, approving and allocating funds for emergency store purchases and vendor invoices.
• Organized and securely archived all transactional documents, financial records, and operational reference papers to ensure absolute audit readiness.

Bachelor of Science in Business Administration - Management - Ateneo de Davao University (2004)