Misbah Kazi

Program and operations leader with 14+ years of experience managing complex client programs, multidisciplinary teams, and concurrent project portfolios across healthcare communications and professional education. Experienced in portfolio planning, budgets, resources, risks, client governance, quality, and cross-functional delivery across digital and multichannel initiatives. Led project management and design teams while driving process improvement, technology adoption, and scalable delivery operations.

Director – Operations at Insignia Learning (2023-07 – 2026-06)

• Portfolio & Program Delivery: Oversaw a portfolio of 70+ healthcare and pharmaceutical-supported projects annually across digital, webinar, live, on-demand, print, and blended formats, managing scope, schedules, resources, budgets, risks, stakeholder reviews, and delivery outcomes.
• Digital Program Delivery: Led end-to-end project and client delivery of digital healthcare education initiatives in partnership with Innovation & Technology teams, including 70+ webinars annually, web-hosted CME/CPD courses, microsites and landing pages, digital learning platforms, SCORM/LMS assets, digital banners, interactive learning tools, and multichannel learner communications.
• Financial & Resource Management: Managed project scope, budgets, vendor costs, delivery forecasts, resource plans, revenue tracking, and financial performance, proactively identifying and escalating scope, capacity, timeline, and budget variances.
• Client & Account Governance: Led senior client conversations, regular business reviews, project status discussions, and escalations to protect delivery quality, stakeholder confidence, service continuity, and customer experience, contributing to annual client-experience results of CSAT 89 and NPS 65.
• Team Leadership: Led a 25-member multidisciplinary delivery organization across project management and design functions, including mentoring and supporting 10+ project managers and five team leads while balancing staffing priorities, capacity planning, and delivery commitments.
• Quality & Delivery Standards: Oversaw SOPs, work instructions, documentation practices, version control, and quality-control routines to improve consistency, traceability, and adherence to established delivery standards.
• Delivery Growth & Scaling: Enabled more than twofold growth in annual program-delivery volume through client retention, service expansion, governance improvements, increased team capacity, and scalable delivery processes.
• Delivery Practice & Process Improvement: Standardized workflows and introduced project-management platforms to strengthen planning, project visibility, ownership, status tracking, and cross-functional accountability. Introduced technology and AI-enabled tools to improve delivery productivity and knowledge work while maintaining established quality controls.

Associate Director – Operations at Insignia Learning (2018-03 – 2023-07)

• Portfolio & Program Delivery: Oversaw a portfolio of 70+ healthcare and pharmaceutical-supported projects annually across digital, webinar, live, on-demand, print, and blended formats, managing scope, schedules, resources, budgets, risks, stakeholder reviews, and delivery outcomes.
• Digital Program Delivery: Led end-to-end project and client delivery of digital healthcare education initiatives in partnership with Innovation & Technology teams, including 70+ webinars annually, web-hosted CME/CPD courses, microsites and landing pages, digital learning platforms, SCORM/LMS assets, digital banners, interactive learning tools, and multichannel learner communications.
• Financial & Resource Management: Managed project scope, budgets, vendor costs, delivery forecasts, resource plans, revenue tracking, and financial performance, proactively identifying and escalating scope, capacity, timeline, and budget variances.
• Client & Account Governance: Led senior client conversations, regular business reviews, project status discussions, and escalations to protect delivery quality, stakeholder confidence, service continuity, and customer experience, contributing to annual client-experience results of CSAT 89 and NPS 65.
• Team Leadership: Led a 25-member multidisciplinary delivery organization across project management and design functions, including mentoring and supporting 10+ project managers and five team leads while balancing staffing priorities, capacity planning, and delivery commitments.
• Quality & Delivery Standards: Oversaw SOPs, work instructions, documentation practices, version control, and quality-control routines to improve consistency, traceability, and adherence to established delivery standards.
• Delivery Growth & Scaling: Enabled more than twofold growth in annual program-delivery volume through client retention, service expansion, governance improvements, increased team capacity, and scalable delivery processes.
• Delivery Practice & Process Improvement: Standardized workflows and introduced project-management platforms to strengthen planning, project visibility, ownership, status tracking, and cross-functional accountability. Introduced technology and AI-enabled tools to improve delivery productivity and knowledge work while maintaining established quality controls.

Associate Director – Medical Services at Insignia Communications (2015-08 – 2018-02)

• Medical Operations Enablement: Streamlined medical team workflows through structured planning, tracking, and review mechanisms, improving delivery visibility, timeline accountability, output consistency, responsiveness, and alignment with client expectations and healthcare audience needs.

Project Manager at Insignia Communications (2012-10 – 2015-07)

• HCP Engagement Program Delivery: Managed medical communication projects supporting pharma brand plans, including HCP engagement initiatives, medical newsletters, LBLs, monographs, article compendiums, and patient education tools.
• Project Management Execution: Developed project plans, timelines, status reports, review schedules, and delivery trackers; coordinated medical, creative, vendor, and client stakeholders; managed scope, revisions, approvals, risks, and deadlines across concurrent healthcare communications projects.
• Creative Medical Communication: Partnered with internal teams to develop differentiated print and patient education materials, using enhanced copy, practical formats, and innovative communication approaches to improve audience engagement.
• Business Growth Support: Partnered with the division director on proposals, solution design, stakeholder coordination, and delivery planning, helping expand the medical communications portfolio and secure repeat client work.

Scientific Press | Medical Communications (2012-03 – 2012-09)

Supported proposal ideas and HCP-focused medical communication concepts for pharma brand initiatives.

Business Development Executive at Call Life Informatics (2011-07 – 2012-02)

Bachelor of Homoeopathic Medicine and Surgery (BHMS) – Smt. CMP Homoeopathic Medical College, Mumbai, India (2003 – 2008)