Mohammad El-Shaer

Aviation Operations professional with over 6 years of experience supporting and coordinating commercial, cargo, and business aviation across YYZ, YHM, YXU, and YKF. Proven ability to supervise teams, coordinate time-critical aircraft movements, manage irregular operations, and maintain compliance with aviation SOPs and regulatory standards. Strong background in crew coordination & communication, operational planning, and problem-solving in high-pressure environments.

Line Service Technician at Execaire Aviation (2024-06 – Present)

Execaire Aviation is a leading Canadian business aviation company providing FBO services, charter operations, and aircraft management across major Canadian airports.

• Support daily business aviation flight operations for multiple aircraft types (Challenger, Global, Citation, Falcon, Learjet), ensuring aircraft readiness, servicing completion, and regulatory compliance prior to departure.
• Act as a primary ramp-side operational liaison between flight crews, maintenance personnel, and airport stakeholders to coordinate departures, arrivals, and special access requirements.
• Monitor aircraft serviceability status and communicate time-critical updates to crews to support operational decision-making.
• Ensure ramp compliance with FOD prevention standards, airport safety regulations, and company SOPs, proactively identifying and mitigating safety risks.
• Utilize radio communications and multi-line systems to coordinate aircraft movements and operational requests in a high-traffic environment.
• Maintain operational documentation including fuel records, service confirmations, and aircraft handling logs.

De-Ice Coordinator at Cargojet (2023-10 – 2024-01)

Cargojet is Canada's leading air cargo carrier, operating a nationwide and international overnight network with a widebody and narrowbody fleet.

• Directed winter flight operations for B737, B757, B767, and B777 aircrafts, coordinating deicing sequencing and release readiness during adverse weather conditions.
• Served as the central operational contact between flight crews, ramp teams, and management for deicing authorization and departure coordination.
• Interpreted weather conditions and operational limitations to support safe aircraft release decisions in accordance with SOPs.
• Maintained detailed electronic logs and fluid usage records to ensure compliance with regulatory and audit requirements.
• Supervised deicing personnel, conducting real-time oversight to ensure adherence to holdover times, safety procedures, and quality standards.
• Supported irregular operations by reprioritizing aircraft sequencing to minimize operational delays.

Ground & Winter Operations Trainer / Ramp Coordinator at Executive Aviation (2022-03 – 2022-08)

Executive Aviation provides ground handling and operational support services for commercial airlines across multiple Canadian airports.

• Coordinated daily ground operations for multiple carriers including WestJet, WestJet Encore, Swoop, and Sunwing, supporting on-time performance objectives.
• Acted as operational liaison between airline dispatch, flight crews, airport authorities, and ramp personnel during aircraft turnarounds.
• Delivered training programs covering SOPs, safety regulations, documentation standards, and aircraft-specific handling procedures (B737 & Q400).
• Conducted operational audits and ramp inspections to ensure compliance with airline and regulatory standards.
• Managed crew assignments in alignment with flight schedules, operational priorities, and safety requirements.

Lead Ground Handler & Health & Safety Representative at Executive Aviation (2021-08 – 2022-03)

• Supervised ramp teams during commercial aircraft turnarounds, ensuring compliance with airline, airport, and regulatory safety standards.
• Performed safety inspections and incident reporting, identifying operational risks and implementing corrective measures.
• Oversaw completion of flight documentation and operational reporting to support compliance and traceability requirements.
• Acted as an escalation point for operational disruptions, staffing shortages, and safety concerns.

Ground Handler at Executive Aviation (2018-08 – 2021-08)

• Supported aircraft ground operations including baggage, cargo, grooming, deicing, potable water, and lavatory servicing.
• Operated ramp equipment including belt loaders, tugs, and GPUs in accordance with safety and operational standards.
• Worked within tight operational timelines in a high-volume, safety-sensitive environment.

Bachelor of Environmental Studies in Geography with Aviation Specialization – University of Waterloo