Mohammad Sultan

14+ years of experience in the Business Analyses field, experienced in Workday modules, Security, Governance, SOX, SOC, COREHR, Timekeeping, Absence, Payroll, Workforce Management (WFM), E-Commerce, and Retail industries. Energetic, humble, respectful, people's person, passionate and self-motivating. Additionally, 10+ years of UK experience in operations, supply chain, distribution, logistics, product experience, PI Audits, finance lending, customer satisfaction, POS systems, touchscreen systems (ELO) for mobile experience, IVR, Telecoms, Cloud and Digital systems.

Ability to work in a high pressure environment. Excellent rapport building skills, individually and within a team environment.

Security Audit Configuration Lead - Morningstar Inc.

(2023-09)

• Collaborated with Global Audit & Assurance and KPMG with updated governance policies including critical audit artifacts, ready to review with no push-backs and time sensitive, developed explicitly with recognition with stakeholders for responsive ownership
• Delivered SOC reports from Security & Compliance community center across all stakeholder for HCM, FIN and or Auditing teams
• Managed all Tenant exemptions, refreshes, updating of SAML/OKTA configuration
• Acquired all Auditing activities and appointed as the lead, acting as the bridge between functional and technical team, putting on your business analyst hat, which allowed me to partner with cross functional teams such as HR, Total regards and IT to define/refine workday security
• Delivered Quarterly SOX / SOC Audit deliverables under tight timelines with key control evidence and reporting requirements meeting efficiently
• Actively participated in security governance and role design discussions, led ITGC walkthroughs ensuring alignment with regulatory requirements
• Presented Quarterly metrics pertaining to Security updates, initiatives, work, completion and what we did to improve the backend of the system at the enterprise level
• Worked closely with RPA team to develop BOT's and provide access to data from Workday to Automate time consuming tasks
• Frequent participation in Stand up meetings led to efficient contribution of team velocity and assignment, working as one team
• Running KANBAN meetings to assign, coordinate tickets with categories, story points, assignments to Sprints, Intake project work and roadmaps for future planning
• Reviewed high level Security tickets in ServiceNow Admin and assigned accordingly and or worked upon, such as Greenhouse, Immedis, Payroll
• Responsible for Security configuration, user based role assignments, including Production, Sandbox, Preview and Customer Central administration
• Configuring Workday with User management user based role assignments, including maintaining including Domain and BP's, Securable Items to determine with the teams the appropriate level of access based on job functions
• Liaising with stakeholders, going through Security one by one and reviewing access needs vs wants, good to have, not needed, cleaning up the backend of old legacy and redundant roles
• Setting up of Environments with OKTA SSO SAML certificates adding to tenants
• Developed segregation of duties with Migration OX Security as this was not currently present
• Updated User and Role Based assignments Governance

Security Lead - Business Systems Analyst - Extendicare

(2021-01 - 2023-09)

• Responsible for Security configuration, role assignments, multiple Tenants for Workday in HCM and Finance processes, including Production Sandbox and Customer Central
• Configuring Workday with User, CC Hierarchy, Company & Project for FIN team and User, Supervisory, Payroll & Company Hierarchy for HCM team through manual, EIB and Assignments, including maintaining including Domain and BP's, Securable Items
• Setting up of Environments with IDP Meta link, certificates adding to tenants
• Reviewing Security profiles and making recommendations to restrict/open access
• Enabling Workday profiles for OKTA SSO, SAML Accounts and MFA
• Maintaining assignable roles, reference ID's, loading EIB imports for role assignments
• Creating Security groups including role based, user based, intersection, tenanted where necessary for business requirements including authentication policies
• Managing other tenant environments such as training, testing etc with credentials
• Using the OKTA Admin tool for adding/removing users from the environment
• Putting together user guides for MFA, OKTA and Proxy access, architectural diagrams
• Running Security Audit reports and providing to the team to enhance and reduce redundancies and improve the system
• Community access – Approving/Denying access, restricting to configuration/implementer
• Named Support Contact Person, NSCP for creating cases with Workday
• Seeking approvals for CAB meeting board, providing input, feedback and updating requirements. Working with stakeholder, VP's directors
• Workday Configurable Security and Advanced Configurable Security completed

Senior Business Analyst - Hudson's Bay

(2019-09 - 2020-06)

• Multi phased implementation of HR Payroll Time Keeping System, WFM INFOR app
• Upgraded to cloud-based web portal for optimum Omni and UX experience
• Phased approach used across different regions, retail stores in the USA / Canada for HBC, Saks & Saks 5th, requiring consultation with business partners, vendors & business
• Working with operations, stakeholders to gather, scope, plan, administer, work items and security requirements, reviewing infrastructure, aligning with forecasted timelines
• Owning functional configuration/build, using agile methods in a cloud-based environment
• Agile steps include Analyze requirements gathering > configuration/build (Dev + Test environment > QA UAT > Sign offs > Configuration/build and Production (go live)
• Translate product requirements, interpret business needs into operational plans, and documenting guidelines (i.e. Holiday Pay Process, WFM FAQ's, Passwords etc.)
• Working within Benefits, HR and Payroll team with applications such as EBS, HCM fusion
• Maintain Security access, administrating profiles, changing access roles
• Worked with end users on UX, education, training, presenting, working with business and advice stakeholders, upper management on all levels
• Defining process, UX feedback on design, interaction, planning and continuous improvement for new initiatives with vendors and HR
• Configuring Job codes, mapping to ODS lookups, running jobs into the demographic hierarchy ensuring job codes are mapped to correct security groups

Senior Business Analyst - Finastra (Formally D+H)

(2017-06 - 2019-02)

• Administration of HCM Workday, Verint and Compas coaching tool - reviewing workgroups, skill groups, profiles, security, analytics, reporting, settings & access levels
• Managed & maintained security profiles in Workday, liaising with IT, business, HR teams
• MS PowerPoint, Visio used to prepare presentations in the form of Bonefish, swim lanes, waterfall, work flows incorporating SDLC, agile methods to plan, design, develop, test
• Documented process guidelines, examples include, SLA Code Level for WFM ops
• Migration of platform from Verint 7.7 to 11.1 and further enhancements, V15, worked in small mock groups to run trial and test run to acquire User Experience (UX)
• Avaya migration, working with teams to implement call types, routing, IVR, Inbound, Outbound, Call monitoring. Involved with QA and test runs for the call types
• Part of Onboarding process, working with WFM, HR and BI to implement RACI / on boarding setup for example, User account, ID, employee number, ticketing service desk
• Review financial analysis, strengths & weaknesses to determine the best approach from a business needs point, using SWOT & BCA (benefit cost analysis) to reduce costing
• Analyze, deep dive reporting data, update, present and provide recommendations to business and operations through SaaS, BRDs QBR's, such as, FTE cost savings, Queue management, consolidation or Target adjustments for KPI/SLA agreements

Business Analyst - Davis + Henderson (D+H)

(2015-06 - 2017-06)

• Administrating Compas Orbit Coaching tool for Contact Centre and Operations team
• Manage ETL/FTP files, validated, fixing hierarchy errors and updating system logs
• Managed hierarchy in workday application, working with HR, Business and Vendors
• Created new users in Workday, ServiceNow, access scopes dependent on job role

Senior Workforce Analyst - Grand & Toy

(2012-04 - 2015-05)

• Responsible for supporting business, overseeing business needs, reviewing call center data for scheduling patterns, forecasting and analyzing staffing levels for service levels
• Manage, update and align organizational hierarchy through MS Visio and Workday
• Review scheduling patterns, open, mid, close and make changes on a daily/weekly basis to shift patterns, IDP's forecasts, load, offline activities

In Progress - Cyber Security - Kikkawa College

Certificate of Apprenticeship - Information Technology - Niagara College

Bachelors of Science - Computer Science - Brunel University

Professional Development - Professional Development - Brunel University

Diploma - Computer Studies - Uxbridge College