Mohsin Syed

IT leader with demonstrated expertise overseeing system and software development life cycle. Proven success innovating data-driven solutions, strategic plans and streamlining processes to aid senior management in decision making and achieve corporate objectives. People manager passionate about coaching team members to facilitate optimal results. Talent for cultivating strong relationships with stakeholders including customers and vendors while clearly communicating complex processes in easy-to-understand terms. Skilled at proactively identifying and resolving key issues.

AREAS OF proficiency

• Process Improvement

• Team Leadership / Training

• Reporting / Data Analysis

• Quality Assurance Testing 

• Vendor & Stakeholder Management

• Project Management

• System Automation

• Microsoft Office products

• Business System Analysis

• Applications Support & Maintenance

CAREER EXPERIENCE

Amazon Canada, Ajax, ON

Seasonal ICQA PA

• Demonstrated PIT and STOW coaching knowledge at YYC6 XL site.
• Conducted knowledge transfer session to associates on Amnesty Awareness, PIT, STOW, PS and ISS duties.
• Daily tasks include auditing bins, PS (Problem Solving) and endcaps for ICQA project.
• Resolved and escalated daily Inbound Support and Services (ISS) tickets related to vendors and customer issues.
• Strong problem-solving skills in the areas on STOW, Pick short, Wrong ASIN, SOOS and Bin Collision.
• Escalates barriers to Operations leaders in a timely manner.
• Extract data from Atlas for bin auditing, write macros and to produce auditing reports in Excel.

Received STAR of the Week award for top performer and being relentless in clearing ISS tickets.

Bank of Nova Scotia, Toronto, ON

RISKGETGO Manager

• Managed production support, application maintenance, and enhancements for Global Risk Technology systems.
• Successfully planned and coordinated Business Continuity Plan / Disaster Recovery activities.
• Automated JIRA tickets creation process for various GWRT systems. Resulted in 20% reduction in operational cost, optimized tasks allocation process and resolved conflicts among support analysts.
• Provided director with timely updates on issues related to L2 incidents by integrating L2 escalation process in JIRA system. Increased client relationship satisfaction rating from 1 to 4 in a scale of 5.
• Ensured 100% coverage during nightly runs and during statutory holidays for every day of the year.

Senior Programmer Analyst, Automation Team

• Led a team of developers in supporting daily operations and automation for the TEMA department.
• Implemented a Batch Scheduling System (BSS), eliminating code control conflicts and increased testing efficiency and resource allocation by 60%.
• Provided support to 1500+ HPQC users by automating multiple quality control processes.
• Developed and implemented various QAT applications, applying Agile, Waterfall, and SDLC methodologies.
• Established change management processes and facilitated application change processes for project phases and enhancements.

Seneca College of Applied Arts & Technology, Toronto, ON

Instructor

Received an Excellence Award for exceptional leadership and contributions in the Computer Networking Program.

Volunteer

• Heart & Stroke Ride for Heart – United Way
• Scotiabank Rat Race - United Way
• JDRF bike-a-thon – Sun Life
• Sacred Hand Canada = COVID-19 food delivery across Toronto

References:

• Available upon request.

EDUCATION & PROFESSIONAL DEVELOPMENT

• Centennial College of Applied Arts and Technology, Scarborough, ON

• Seneca College of Applied Arts and Technology, Toronto, ON

• Certified IBM Data Science Professional
• Project Management – Nuts & Bolts
• Relationships in Action Learning Series