IT Support Specialist / Level 2
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Skilled IT Support Specialist with 4+ years of experience in technical support, system administration, and smart home technologies. Strong in troubleshooting, networking, and user support. Certified in Network+ and Project Management. Passionate about solving problems and improving systems.
Over 4 years of experience in IT support, field service, and system administration, providing end-to-end technical assistance for hardware, software, and network systems. Proven track record in managing user accounts, configuring VPNs, maintaining servers, and installing smart home and security systems. Skilled in remote troubleshooting, training technicians, and implementing automation to improve workflows.
Experienced with tools like Active Directory, ServiceNow, TeamViewer, and networking protocols (TCP/IP, DHCP, DNS).
Master’s degree in Information Technology from Superior University, with a 3.74 GPA. Completed advanced coursework in networking, system administration, and IT project management. Supplemented formal education with industry-recognized certifications, including CompTIA Network+, Project Management Essentials (MSI), and a Professional Certificate in Network Design and Analysis.
