Hiren Oza

I have more than four years of hands-on IT support experience, with a strong background in troubleshooting computer systems, hardware and software issues, network infrastructure, equipment deployment, and technical incidents. I enjoy listening carefully, understanding the impact on the user, communicating clearly, and taking ownership until the problem is truly resolved. I bring a strong technical foundation, hands-on troubleshooting experience, a willingness to learn, and the determination to become better every day.

IT Support Technician at Silverline Infocom

Responsible for installing, configuring, maintaining, and upgrading computer systems and network infrastructure.

• Regularly diagnosed technical problems, investigated network issues, performed hardware diagnostics, and documented issues and resolutions.

Canada Post (Present)

Work independently in a demanding environment where accuracy, time management, customer communication, and consistent service are essential every day.