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Hospitality & Guest Services Professional
Talent
Markham, ONMember since June 20, 2026
Guest Check-In / Check-Out ProceduresFront Desk Operations & Reservation SupportCustomer Service ExcellenceComplaint Handling & Problem ResolutionPOS Systems & Payment ProcessingEvent CoordinationSecurity & Safety ProtocolsTelephone Etiquette & Communication
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Guest Check-In / Check-Out ProceduresFront Desk Operations & Reservation SupportCustomer Service ExcellenceComplaint Handling & Problem ResolutionPOS Systems & Payment Processing
About
Hospitality professionals
Experience
Cashier at Shoppers Drug Mart (2025-08 – Present)
- Process customer transactions accurately across cash, debit, and credit payments.
- Resolve customer concerns professionally while maintaining friendly, efficient service.
- Manage returns and exchanges in line with company policy; promote PC Optimum enrolment.
Security Receptionist at PAC Security (2024-08 – 2025-01)
- Welcomed visitors and provided front desk assistance while monitoring CCTV systems for premises safety.
- Maintained visitor logs, access control records, and daily security reports.
- Responded to emergency situations and operated security alarm systems.
Crew Member – Sandwich Station at Wendy's (2025-01 – 2025-03)
- Prepared menu items to recipe and food safety standards in a high-volume environment.
- Coordinated with team members to maintain efficient service and minimize wait times.
Education
Diploma in Hospitality Management – Fanshawe College (2025-12)
Senior Secondary in Commerce – GMA City Public School (2023)
Skills
Hospitality & Guest Services Professional
