Mussa Alshagouri

Dynamic, reliable and fully bilingual (French/English) retail sales professional with 2 years of experience in a very high-volume sales environment (Nike). Recognized for impeccable punctuality and top-tier customer service. Accustomed to flexible schedules and fully comfortable with shifts starting at 5:00 a.m.

Through my background in safety management (National Lifeguard), I possess the discipline required to follow airport security protocols and quickly obtain restricted area security clearance (CRA/RAIC).

Sales Associate - NIKE - Montréal, QC

(2025-01 - 2026-01)

• Provided warm and professional customer service to a high volume of visitors, assisting with product selection and maximizing the shopping experience.
• Processed sales transactions quickly and accurately, while handling returns and exchanges in accordance with company policies.
• Ensured constant shelf replenishment and the impeccable maintenance of the store's visual standards.

Service Staff - SAN SEBASTIAN CAFE - Montréal, QC

(2024-01 - 2025-01)

• Delivered fast and courteous customer service to a diverse and international clientele (French, English, Arabic).
• Managed work pace autonomously during peak morning hours.

Animator / Leader-in-Training Program (LIT) - VILLE DE DORVAL - Dorval, QC

(2023-01 - 2024-01)

• Applied very strict safety guidelines and protocols for municipal facilities (zero incidents).
• Ensured strict adherence to opening schedules and equipment inventories.

D.E.C. - Commerce Management (Co-op Program) - John Abbott College (2024-01)

High School Diploma (HSD) - École secondaire Dorval-Jean-XXIII