Moncef Abdessemed

I am a fully bilingual customer-focused professional looking for a part-time position with a flexible start date and schedule. I have several experiences in customer service including, sales, cash handling, merchandising support, and fast-paced environments. My core values are based on being reliable, friendly, and flexible, with a strong work ethic while contributing to team success.

Support Staff to the Manager - The Ottawa Islamic Centre - Ottawa, Canada

(2025-03)

• Assist with organizing and setting up event spaces, ensuring a clean, welcoming environment for over 160 weekly guests.
• Decorate and prepare wedding halls and community event spaces.
• Merchandise presentation and ensured materials were available when needed.
• Supporte large community events, including Eid and Ramadan celebrations (over 3000 guests).
• Serve food while providing courteous and friendly customer service.
• Collecte donations and handled cash accurately and responsibly.
• Worked closely with the management team to ensure events ran smoothly.

Delivery Associate - Uber Eats - Ottawa, Canada

(2023-04 - 2023-11)

• Delivered excellent customer service by responding professionally to customer questions and concerns.
• Maintained strong communication with restaurants and customers to ensure accurate orders.
• Adapted communication style to convey information clearly and professionally
• Managed delivery routes efficiently, optimizing time and ensuring on-time food deliveries.
• Prioritized food safety and order accuracy, contributing to a positive customer experience.

Technical Support Staff - University of Ottawa - Ottawa, Canada

(2019-09 - 2020-03)

• Set up equipment for university events, making it user-friendly for presenters and ensuring a smooth experience.
• Listened attentively to my superior's guidance on equipment setup, ensuring that customer needs and event specifications were met accurately and in line with expectations.
• Conducted routine maintenance on technical equipment to prevent malfunctions.
• Maintained equipment and resolved issues quickly to minimize disruptions.
• Followed detailed instructions to understand the technical requirements for each event and consistently delivered quality service.

Sales Representative - Secu-Tech - Batna, Algeria

(2019-06 - 2019-07)

• Understood the types of products and services to provide accurate information and help customers selecting the right product.
• Acted as a friendly and approachable point of contact, fostering positive relationships with customers.
• Helped maintain an organized and attractive sales floor.
• Addressed customer questions and concerns with patience and professionalism, while staying calm in stressful situations.
• Acted as a friendly and approachable point of contact to build positive relationships with customers.

Bachelor of Arts, Honours - Psychology - University of Ottawa (2019-09)