Nadia Neisha

I am a dedicated, hands-on person with an emphasis on accuracy and quality. I have experience of assisting customers, handling inquiries and maintaining clean and organized work areas. I can work efficiently in a fast-paced environment while providing excellent customer service.

Project Support Coordinator at Home Depo0t (2015-01 – Present)

• Resolve customer complaints or concerns over the phone
• Assisted customer with questions, concerns and product information
• Drives customer loyalty by proactively keeping customers informed
• Maintaining knowledge on all services and credit programs
• Process sales and returns
• Create, maintain and follow up on special orders and install sales
• Interact with vendors, installers and customers to ensure timely delivery of orders

Head Cashier at Home Depot (2004-01 – 2015-12)

• Skilled at multitasking, working independently, and working in teams by delegating responsibility to co-workers
• Manages associate's performance through communication of goals
• Maintaining knowledge of all services and credit programs and ensuring all associates have same working knowledge
• Resolving minor customer complaints or concerns
• Diagnosing problems for customers and recommending solutions
• Implement and improve overall operational practice and procedures to provide better results
• Maintaining relevant information in keeping it organized and accessible for future reference
• Troubleshoot and maintain workstations, printers and computers including POS registers and SCO stations
• Trained associates to perform operational duties for different locations
• Identify and correct cash register errors and take measures to ensure that further errors do not occur
• Create and distribute cashier schedules and till allocation

Business Administration – Toronto School of Business (2002-01 – 2003-12)