Naithra S Jayachandran

Proactive and outcome-oriented healthcare professional holding BDS and MHA credentials, with hands-on hospital experience in workflow analysis, EMR documentation, quality assurance, and process improvement. I apply my blend of clinical dentistry knowledge and healthcare administration expertise to analyze and redesign clinical workflows, test system changes, and document key decisions that support accreditation and continuous improvement. Currently pursuing an EPIC Application Analyst role to apply my strengths in workflow design, system testing, troubleshooting, and stakeholder collaboration to help design, deliver, and sustain a modernized hospital information system (HIS).

Dentist - Dr. Prasanna’s Dental Clinic - Pune, India

(2018-02 - 2020-01)

• Provided comprehensive dental care services, including examinations, diagnosis, treatments, and preventive care, to patients spanning across all age brackets.
• Educated patients on oral health maintenance and treatment options, ensuring informed decision-making and optimal oral hygiene practices.
• Managed patient appointments, records, and billing processes to ensure efficient clinical operations and exceptional patient experience.

Quality Intern - KIMSHEALTH - Trivandrum, Kerala, India

(2022-11 - 2023-02)

• Assisted in diverse administrative responsibilities, encompassing data analysis, report generation, and project coordination.
• Conducted research on healthcare policy issues, market trends, and best practices in healthcare management.
• Participated in meetings, workshops, and training sessions to gain exposure in different aspects of healthcare administration.
• Contributed to process improvement initiatives, workflow redesign projects, and quality assurance activities.
• Documented workflows, meeting outcomes, and project deliverables to support coordination, troubleshooting, and knowledge transfer across teams.

Quality Executive - KIMSHEALTH - Trivandrum, Kerala, India

(2023-06 - 2024-01)

• Implemented Advanced Excel-based initiatives to enhance compliance of Doctor’s handover from 68% to 95%, ensuring seamless continuity of patient care and information transfer.
• Orchestrated a substantial improvement in the initial Assessment of various HDUs and ICUs, increasing the rate from 43% to 78%, and optimizing the efficiency and effectiveness of critical care services.
• Directed comprehensive policymaking and updates for the Emergency department which played a pivotal role in securing the 5th NABH reaccreditation for a quaternary care super-specialty hospital.
• Collaborated with a team and implemented rigorous internal audits and gap analysis, meticulously closing gaps for a new subunit for its entry level accreditation, showcasing attention to details and dedication to operational excellence.
• Delivered quality trainings for paramedical staff and shifters pool personnel, fostering a culture of continuous improvement, and ensuring alignment towards patient-centered care.
• Oversaw credentialing and privileging procedures of various clinical and paramedical staff as per the hospital regulations, thereby safeguarding patient safety.
• Conducted Root Cause Analysis for incident reports, leveraging quality tools such as 5 Whys and Pareto charts to identify systemic issues and drive sustainable improvements.
• Facilitated working group meetings and validation sessions with clinical and operational stakeholders to define workflows, address end-user concerns, and align on deliverables.
• Created and maintained documentation of key decisions, policies, and audit findings, building a reference repository that supported accreditation
• Identified, documented, and resolved workflow and compliance issues through root cause analysis and creative problem-solving, ensuring seamless continuity of care.
• Gained hands-on experience with Yasasii, a customized EMR software, documenting clinical workflows and validating system functionality to support accurate, efficient patient documentation and data capture.

Dental Assistant & Receptionist - North Town Dentistry & Uptown Dentistry at Lake - Niagara Falls & St. Catharines, ON

(2025-10)

• Experienced in chairside assisting intra- and extra-oral examinations, restorations, extractions, Invisalign, crown & bridge, and partial/complete dentures.
• Skilled in performing full-mouth radiographs & panoramic imaging to support accurate diagnosis.
• Performed dental operatory setup, instrument preparation, & end of the day procedures as per regulatory standards
• Managed appointment scheduling, patient records, recalls, and front desk operations.
• Processed insurance claims, billing, and payments accurately using clinic software.
• Addressed patient concerns and explained treatment procedures and post-operative care.
• Maintained sterilization protocols and ensured compliance with infection control standards (IPAC).
• Conducted comprehensive quality control tests on dental units, X-ray machines, and autoclave machines.
• Collaborated with dentists and front-office staff to streamline patient flow and front-desk workflows, enhancing efficiency and patient experience.
• Demonstrated technical aptitude by working across two practice locations and adapting to their clinic management software and workflows.

Master of Hospital Administration (MHA) - Amrita Institute of Medical Science (2021 - 2023)

Bachelor of Dental Surgery (BDS) - Bharati Vidyapeeth Dental College (2012 - 2017)

Level II Dental Assisting Diploma Course - Trillium College (2024 - 2025)