Sarah Pegg

Experienced healthcare professional with over 21 years in healthcare including 19 years at West Lincoln Memorial Hospital and Hamilton Health Sciences. Brings extensive Epic experience, strong clinical workflow knowledge, and hands-on support expertise. Currently serves as Application Analyst for Epic in Patient Access, supporting staff across Hamilton Health Sciences by troubleshooting issues, improving workflows, and creating clear training materials.

Self-starter with strong communication skills, commitment to learning, and passion for helping staff navigate digital change.

Application Analyst – Patient Access – Cadence certified - Hamilton Health Sciences - Hamilton, ON

(2023-11 - 2026-07)

Main consultant - workflow analysis and designing net new hospital project- providing solutions to meet technical and operational needs. Change Management end user support. Involved in multiteam solution builds with Epic Grand Central, Prelude, Referrals, My Chart, HIM, ClinDoc Stork and Reporting Workbench.

• Technical demonstrations and learning materials to both clinical and non-clinical stakeholders that meets the project's goals with clear operations benefits
• Creating clear training materials such as tip sheets, Visio flow charts, and screenshot guides
• Application and Integrated Testing lead for semiannual system upgrade
• Onsite support Go-Live hospital project and technical dress rehearsals for registration peripheral devices
• Technical support on rotation through ServiceNow tickets – break fixes and optimizations requests– standard service support for provider scheduling, template build and maintenance and security
• Registration Prelude support with RTE and patient workqueues and provider offboarding

Admitting Clerk/Bed Booking - Full time - West Lincoln Memorial Hospital - Grimsby, ON

(2022-07 - 2023-11)

Epic Grand Central - work with management and patient flow for Hospital capacity needs. Epic support for physicians, nurses and clerical-admissions. Training, troubleshooting corrections and patient flow.

• Book booking for restorative service, repatriation and Local Emergency appointments
• Schedule Maternal and Newborn outpatient appointments
• Manage admissions patient workqueues for accurate registration
• Work with Patient Registration, Switchboard and Preferred Accommodation. Covering for them
• Register patients and maintain rosters and OR on-call tracking
• Maintain newborn OHIP healthcards and RTE verification Healthcard submissions to Ministry of Health

Diagnostic Imaging Registration/Diagnostic Imaging Booking Clerk – Part-time - West Lincoln Memorial Hospital - Grimsby, ON

(2013-07 - 2022-07)

• Register patients for X-rays, ultrasounds and mammograms
• Book edit and reschedule appointments
• Liaise with technologists, physicians and radiologists
• Arrange porters
• Fax and mail reports and images
• Organize requisitions
• File, assemble reports, post schedules. Input mammogram results into ICMS-OBSP
• Manage booking flow of emergent cases

ER Registration/ER Clerk - Casual - West Lincoln Memorial Hospital - Grimsby, ON

(2013-01 - 2016)

• Register patients
• Process patient orders
• Liaise with triage and ER physician
• Book tests, procedures and arrange transport
• Maintain bed board and patient flow
• Admit patients - assign to beds

Central Registration - Casual - West Lincoln Memorial Hospital - Grimsby, ON

(2013-01 - 2016)

• Register patients for ECGs, stress tests, X-rays and preops
• Admissions for clinics, referrals, inpatients and newborns
• Switchboard responsibilities: paging, scheduled announcements
• Emergency patient registrations
• Pre-register patients by phone or in person
• Maintain on-call list
• Process patient invoices and manage payment

Acute Ward Clerk - Casual - West Lincoln Memorial Hospital - Grimsby, ON

(2012-09 - 2016)

• Assemble charts including Kardex
• Meditech - Process patient orders: blood work, arrange OT, PT and dietary
• Book diagnostic tests and arrange transportation
• Answer phones

Office Manager/Medical Administrative Assistant - Obstetrician/Gynecologist - Grimsby, Ontario

(2007-06 - 2022-07)

Support Chief of Obstetrics and Gynecology - West Lincoln Memorial Hospital. Multiple EMR – Epic Medical Secretary/HOD and MDCompanion. Liaison between faculty, staff and learners.

• Maintain call schedule and statistics for finance
• Arrange clinical learner rotations and elective placements
• Reconcile accounts including stipend payments, complete financial forms
• Answer telephone calls; reception of patients; schedule patient appointments
• Dictating and distribution, filing
• OHIP billing and reconciliations, batch job submission, Remittances, Third party billing
• Register new patients; prepare new patient charts/make labels
• Make referrals to other outpatient clinics
• Order/transcribe prescriptions/referrals
• Maintain supplies from labs
• Prepare charts for outpatient clinic days- check for results/lab requisitions
• Book surgery, arrange surgical assists, pre-ops with patients
• Perform blood pressure, urinalysis, weighing of patients
• Provide patients with registration forms/class information/brochures
• Accompany patients having exams, help with passing of equipment
• Complete lab requisitions, record medical results
• Book surgeries and arrange preop appointments through Novari and then Epic

Administrative Assistant - Orthopedic Surgeon - Hamilton, Ontario

(2006-05 - 2007-06)

Independently manage fast-paced multitasking environment office of an Orthopedic Surgeon. Organize three different office clinics as well as Sports Medicine and Out-Patient Fracture Clinic at Henderson Hospital.

• Prepare charts, sort mail, answer patient inquiries, typing and filing
• Organize doctor's schedule including on-call, OR, satellite clinics and weekly scheduling
• Book surgeries and preoperative appointments using Peoplesoft
• MOH billings by EDT using Heroes as well as WSIB and Third Party billing
• Prepare forms for insurance and legal

Senior Customer Service Coordinator - Legato Systems - A Division of EMC - Burlington, Ontario

(2002-03 - 2006-05)

Scheduling 24/7 technical support/dispatch department with 25+ staff. Provide administrative client service to customers worldwide in a 24 x 7 office.

• Interface directly via phone and electronic mail with customers seeking technical and administrative support services
• Accurately and thoroughly log requests placed by customers
• Set appropriate customer expectations regarding incoming requests
• Enter accurate detailed information into the tracking systems-(Clarify, Oracle and Peoplesoft)
• Interface with internal support specialist and manager to address customer concerns
• Maintain timely attention to incoming customer requests during regular office hours
• Create and maintain customer accounts
• Process and publish weekly statistic reports
• Report and process monthly customer reports
• Transcribe weekly meeting minutes
• Organize and maintain staff schedule, time sheets and vacation hours
• Work with other departments (Sales support, IT) as required to ensure continued maintenance of accurate customer and contact information in the database

Certification - Application Analyst, Epic Cadence - Hamilton Health Sciences

Diploma - Computer Science Networking and Hardware Technician - Mohawk College of Applied Arts and Technology

3 year co-operative study Diploma - Computer Science Networking and Hardware Technician - Mohawk College of Applied Arts and Technology

B.A. Degree - History - McMaster University

Certificate - Medical Terminology 1 and 2, Medical Transcription 1, OHIP Billing - Mohawk College of Applied Arts and Technology