Over all experience 14+ years with 5.6 Years of Experience as Salesforce BA/Admin.
Proficient knowledge of the Software Development Life Cycle (SDLC), Waterfall, Scrum, Agile methodologies, and requirement elicitation.
Experience in Salesforce configuration and customization using profiles, permission set, workflow, salesforce flows, and validation Rules.
Worked on Salesforce.com and force.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Proficient in creating and maintaining a requirement traceability matrix to ensure that all requirements are tracked and accounted for throughout the project lifecycle.
Skilled in stakeholder management, including building and maintaining relationships with stakeholders, managing stakeholder expectations, and facilitating communication between stakeholders and the project team.
Developed user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
Proficient in UML – Use case Diagrams, Activity Diagrams, Sequence Diagrams and Class Diagrams.
Demonstrated experience in managing Salesforce projects from start to finish using a Delivery Framework approach.
Proficient in designing and optimizing Sales Cloud, Service Cloud, CPQ.
Proficient in creating Process Flow Diagrams, Use Case diagrams, and Mockup designs to communicate project requirements and designs effectively.
Skilled in creating and maintaining Functional Requirement Documents, Business Requirement Documents, Product Design Documents, and Solution Design Documents to ensure project requirements are documented and communicated effectively.
Demonstrated experience in creating timeline documents, communication plan documents, cutover plan components, and go/no-go decision templates to ensure project milestones are met on time and within budget.
