Neda Amiri

Highly motivated and detail-oriented professional with over 5 years of experience as a Bank Teller, coupled with a strong background in customer service across various industries. Proven ability to handle high volumes of financial transactions with accuracy and efficiency, ensuring balanced cash drawers and compliance with banking regulations. Adept at resolving customer inquiries and issues, providing personalized solutions to enhance client satisfaction.

Skilled in cash handling, data entry, and the use of banking software, with a focus on maintaining security and confidentiality. Strong communication and interpersonal skills, fluently bilingual in English and Farsi, enabling effective interaction with diverse clientele. Committed to delivering exceptional service and contributing to the overall success of the bank.

Customer Service Representative at Waterloo Taxi (2021-12 – 2022-03)

• Answered customer calls, addressing inquiries and managing taxi bookings.
• Coordinated taxi dispatch to ensure timely and accurate service.
• Provided excellent customer service, resolving issues to maintain high satisfaction.
• Acted as a liaison between drivers and customers for clear communication.
• Handled service-related challenges, offering quick and effective solutions.
• Accurately documented call details and customer information.

Cashier at Shawarma (2020-01 – 2021-12)

• Processed cash, credit, and debit transactions accurately and efficiently.
• Managed daily cash register operations, ensuring balanced tills and accurate financial reporting.
• Provided exceptional customer service by greeting customers, taking orders, and handling inquiries.
• Maintained a clean and organized workspace, adhering to health and safety regulations.
• Assisted with inventory management, including restocking supplies and tracking product usage.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Bank Teller at Bank of Iran (2014-01 – 2019-07)

• Processed daily financial transactions, including deposits, withdrawals, transfers, and currency exchanges.
• Balanced cash drawers and maintained accurate records of all transactions to ensure compliance with banking policies.
• Provided exceptional customer service, assisting clients with account inquiries and resolving issues efficiently.
• Adhered to security protocols and anti-money laundering regulations to ensure safe and compliant banking operations.
• Educated customers on bank products and services, promoting additional offerings to meet their financial needs.
• Collaborated with team members to improve branch operations and customer satisfaction.

Customer Service Representative at Electricity Department (2011-01 – 2013-12)

• Assisted customers with inquiries, providing effective solutions and managing service requests.
• Entered customer information accurately into the system, ensuring up-to-date and correct records.
• Resolved customer issues promptly, enhancing satisfaction and loyalty.
• Maintained detailed records of customer interactions, contributing to improved service delivery.
• Collaborated with team members to streamline processes and improve response times.
• Provided information on service options and guided customers through available solutions.

Bachelor's Degree in Management – Kurdistan University (2008)