Personal Banking Associate
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Optimistic and hardworking. I put a lot of emphasis on learning. Knowledge and experience bring me confidence. I have a firm belief that I'm meant for great things. I'm enjoying this journey one moment at a time. Always willing to get better.
TD Canada Trust - Personal Banking Associate 02/2024 - Current
● Coordinate efforts with Personal Bankers, SmallBusiness Specialists and Financial Planners to work towards the goals of OneTD.
● Proud member of the Diversity and Inclusion Committee - Collaborate with colleagues from across Metro-West region to strategize and implement programs aimed at fostering diversity and inclusivity within our organization, representing my cost centre.
● Increase client retention through exceptional relationship - building and proactive problem-solving skills.
● Resolve complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
TD Canada Trust - Customer Experience Associate 06/2022 - 02/2024
● Delivered exceptional customer service by going aboveand beyond the initial request for every client.
● Achieved and surpassed goals by finding additional ways to expand products/services to customers with their financial well- being in mind.
● Improved daily operations by providing valuable suggestions to save time while maintaining compliancy.
● Welcomed frequent changes insystems and trained colleagues for success.
Lutherwood - Food Service Worker 05/2022 - 08/2022
● Served the residents at the facility with love, care and warmth.
● Ensured individual dietary needs and allergies are taken into consideration.
● Followed strict sanitation and food safety guidelines.
BBA: Business Administration And Economics
Wilfrid Laurier University Waterloo, ON
