Sunny Soni

Optimistic and hardworking. I put a lot of emphasis on learning. Knowledge and experience bring me confidence. I have a firm belief that I'm meant for great things. I'm enjoying this journey one moment at a time. Always willing to get better.

TD Canada Trust - Personal Banking Associate 02/2024 - Current

● Coordinate efforts with Personal Bankers, SmallBusiness Specialists and Financial Planners to work towards the goals of OneTD.

● Proud member of the Diversity and Inclusion Committee - Collaborate with colleagues from across Metro-West region to strategize and implement programs aimed at fostering diversity and inclusivity within our organization, representing my cost centre.

● Increase client retention through exceptional relationship - building and proactive problem-solving skills.

● Resolve complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.

TD Canada Trust - Customer Experience Associate 06/2022 - 02/2024

● Delivered exceptional customer service by going aboveand beyond the initial request for every client.

● Achieved and surpassed goals by finding additional ways to expand products/services to customers with their financial well- being in mind.

● Improved daily operations by providing valuable suggestions to save time while maintaining compliancy.

● Welcomed frequent changes insystems and trained colleagues for success.

Lutherwood - Food Service Worker 05/2022 - 08/2022

● Served the residents at the facility with love, care and warmth.

● Ensured individual dietary needs and allergies are taken into consideration.

● Followed strict sanitation and food safety guidelines.

BBA: Business Administration And Economics

Expected in 09/2025

Wilfrid Laurier University Waterloo, ON