Nema Najaf
Member OACYC
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About
Client-focused professional with 6+ years of experience across mental health support, customer service, and program coordination. Proven ability to manage client relationships, resolve concerns efficiently, and maintain accurate documentation in fast-paced environments. Strong background in communication, scheduling, and administrative support with a compassionate, solutions-oriented approach. Seeking remote opportunities in customer support, administration, or client coordination.
Experience
Casual Educational Assistant - Peel District School Board
(2025-09 - 2026-06)
School Counsellor - Olive Grove School
(2025-09 - 2026-06)
- Individual Counselling
- Group Counselling
- Tarbiyah driven SEL
- Professional Development workshops for staff
- Parent Meetings
Summer Camp Lead - Safa and Marwa Islamic School
(2023-09 - 2025-08)
- Managed full program operations including scheduling, logistics, and staff supervision
- Coordinated registrations, parent communication, and record-keeping
- Oversaw budgeting, purchasing, and inventory management
- Ensured smooth daily operations and resolved issues proactively
School Counsellor - Safa and Marwa Islamic School
(2022-09 - 2025-06)
- Delivered individual and group support while maintaining detailed case documentation
- Coordinated schedules, meetings, and communication between staff, students, and parents
- Led workshops and managed program logistics and planning
- Handled sensitive situations with professionalism and confidentiality
Sr. Coordinator- Summer 2023 - Canadian Caribbean Association of Halton
(2023-06 - 2023-08)
- Supported program delivery, staff coordination, and event planning
- Organized workshops, field trips, and community engagement activities
- Assisted with administrative tasks and reporting
Customer Service Agent - Arise- Reliance Home Comfort Solutions
(2023-06 - 2023-12)
- Provided chat and phone-based customer support, resolving inquiries and service issues efficiently
- Handled high-volume interactions while maintaining professionalism and empathy
- Assigned tasks and coordinated service requests to appropriate teams
- Documented customer interactions accurately in system
ABA Behavior Therapist - Sensational Kidz Therapy Services
(2022-06 - 2022-09)
- Delivered structured support plans and tracked client progress
- Maintained accurate session documentation
Child and Youth Worker - YMCA of Oakville
(2021-09 - 2022-06)
- Supported daily program activities and supervised participants
- Assisted with scheduling, engagement, and behavioral support
- Maintained records and ensured program safety standards
Counselling Therapist - Mind.fit- Cure.fit
(2020-05 - 2021-01)
- Supervision
- Peer Review
Counsellor (Internship) - Yashoda Hospital
(2019-02 - 2019-03)
- Case Notes
- Intake Assessment
- Counselling
Counsellor (Internship) - Disha Psychiatric Care
(2019-02 - 2019-02)
- Case Notes
- Intake Assessment
- Counselling
Education
Child and Youth Care Advanced Diploma- Accelerated - Child and Youth Care - Humber Institute of Technology and Advanced Learning (2020-09 - 2022-02)
Pg. Diploma in Psychological Counselling Skills - Psychological Counselling - St.
Francis
College (2019-06 - 2020-03)
Bachelor of Arts - Psychology, Literature, Politics - St. Ann's Degree College for Women (2016-06 - 2019-03)
