Nicky Houseman

I am an energetic, outgoing, and creative professional, seeking to challenge and strengthen my skills within the broadcasting and customer service industries. I excel in fast-paced environments and love getting to know new people!

Front of House Lead at La Poutine (2022-06 – 2024-06)

• Greeting customers, answering questions, providing recommendations, and addressing complaints with sincerity
• Packed orders with accuracy and speed, paying special attention to allergies and requests
• Trained 16 new staff, giving personal guidance during customer flow, imparting complete knowledge
• Engaged fully with guests, provided thorough service to ensure the quality of their visit, resulting in many repeat visitors and friendly relationships
• Experienced with TouchBistro POS system, UberEats and SkiptheDishes apps, Moneris debit machine, cash handling

High School Diploma – Leo Hayes High School (2017)

Bachelor of Arts in Drama – University of Alberta (2017-09 – 2018-06)

Diploma in Media Communications and Production, Radio and Media Production – NAIT (2024-09 – 2026-04)