Nicole Rainey

Customer-focused and detail-oriented professional with experience in the airline and service industries. Proven ability to thrive in fast-paced environments while delivering exceptional customer service. Strong team player with excellent communication skills, adaptability, and a commitment to safety, efficiency, and professionalism.

Customer Service Agent at Alaska Airlines (2022-11 – 2026-04)

Deliver front-line customer service to 150+ passengers per shift in a high-volume airport environment

• Manage check-ins, boarding, flight changes, upgrades, and baggage services
• Resolve customer concerns efficiently while maintaining a calm, professional demeanor
• Coordinate with flight crews, ramp teams, and operations for on-time departures
• Process payments, vouchers, and travel documents with accuracy and confidentiality
• Train new hires on Sabre/Image systems, safety procedures, and service standards
• Recognized for professionalism, teamwork, and customer satisfaction

Delivery Driver (Contract) at Amazon (Third-Party Delivery Partner) (2022-07 – 2022-11)

• Safely delivered packages across residential and commercial routes
• Maintained accurate delivery records and ensured timely completion of routes
• Provided reliable and courteous customer service
• Managed time effectively to meet strict performance goals

Ramp Agent at Horizon Air (2016-12 – 2022-07)

• Loaded/unloaded baggage and cargo while maintaining strict safety standards
• Prepared and distributed critical flight documentation (load plans, manifests, releases)
• Marshaled and pushed back aircraft in coordination with flight crews
• Completed weight and balance calculations with accuracy
• Serviced aircraft (lavatory, potable water, cleaning, restocking supplies)
• Operated ground support equipment (belt loaders, carts, service vehicles)
• Trained team members on aircraft servicing and procedures

Assistant Teacher at Wee Care Daycare and Preschool (2015-08 – 2016-06)

• Assisted in the care and supervision of up to 9 infants
• Supported daily routines including feeding, diapering, and nap schedules
• Maintained a safe and nurturing environment

Child Care Provider at Personal Child Care Provider (2011-09 – 2015-07)

• Supervised and cared for children ages 2–7
• Planned activities and ensured a safe, engaging environment

Diploma in Airline/Travel Specialist – International Air and Hospitality Academy (2016-12)

Associate of Arts in General Education / Running Start – Clark College (2013-09 – 2016-06)