Nida Aleem
Customer service (Ticketing agent)
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About
I enjoy contributing new ideas, I am self-motivated and an excellent team player. I work well under pressure and understand the importance of the management. however, I am open to new challenges within aviation industry.
Experience
Customer service (Ticketing agent) - Kuwait Airways
(2022-09 - 2023-10)
- Strong social and communication skills
- A willingness to work weekends, holidays and nights
- Ability to collaborate effectively within a team
- Understanding and respecting various cultural orientations of cilents
E-Commerce (Internship) - Flydubai
(2022-05 - 2022-08)
- Managing all customer interactions in one place
- Created concise yet compelling content
- Trained in using PowerPoint, Microsoft word & excel
- Explore and work on real projects
- Empower to reach new goals and take professional competence to new heights
- Collecting data for making informed business decisions
- Looking into the keywords the competitors are ranking highly for
Customer Service - Dnata
(2018-01 - 2021-12)
- Strong sense of responsibility
- Assisted customers with questions & concerns
- Excellent written and verbal communication skills
- Implemented company policies & procedures including health, safety&secuirity
- Quick learner and hard working in nature with a 'can do attitude
- Strong time management skills worked under strict deadlines & responded to service requests & emergency call-outs
- Trained in check-in & boarding systems for airport
- Promoting teamwork at every opportunity
Marketing And Sales Representative (Internship) - Four Season Events
(2017-11 - 2017-12)
- Maintaining warehouse storage records
- Event coordinator
- Delivered an exceptional level of service to each customer by answering questions & listening to concerns
Business Development Executive (Part Time) - Mystic advertising
(2015-01 - 2016-12)
- Negotiated and closed long-term agreements with new clients in assigned area
- Introduced new products on social media
- Introduced new marketing and branding strategies to clients
Education
National diploma - Aeronautical Engineering - Emirates Aviation University-Dubai
Foundation program - Emirates Aviation University-Dubai
O-Levels - The Westminster School-Dubai
