Nirlep Kaur

Led back-of-house operations, improving overall efficiency by 30%. Organised stockroom layout, optimising space utilisation by 25%. Trained and mentored new staff, increasing team performance by 40%.

Back of House Lead Supervisor at Marks Work Warehouse (2025-09 – Present)

• Led back-of-house operations, improving overall efficiency by 30%.
• Organised stockroom layout, optimising space utilisation by 25%.
• Trained and mentored new staff, increasing team performance by 40%.
• Collaborated with the front-of-house team to ensure 100% on-time product replenishment.
• Maintained accurate inventory records, reducing stock discrepancies by 20%.

Assistant Manager at Hudson's Bay Company (2025-01 – 2025-06)

• Led back-of-house operations, improving overall efficiency by 30%.
• Organized stockroom layout, optimizing space utilisation by 25%.
• Supervised shipment processing with 99% accuracy in product counts and documentation.
• Trained and mentored new staff, increasing team performance by 40%.
• Collaborated with the front-of-house team to ensure 100% on-time product replenishment.
• Maintained accurate inventory records, reducing stock discrepancies by 20%.

Supervisor at Bikini Village (2023-09 – 2024-12)

• Improved customer satisfaction by 40% through strong service and quick issue resolution.
• Managed daily operations and handled cash with 98% accuracy.
• Supported team performance, increasing store efficiency by 25%.
• Collaborated with team members, improving store performance by 15% through shared best practices.

Master of Arts in Intercultural And International Communication – Royal Roads University

B.Com in Accounts / Finance / Company Law / Income Taxation; Courses: Cross-Cultural Communication, International Business Communication, Strategic Communication Planning; Concentration: Intercultural Communication, International Relations, Strategic Leadership – Kurukshetra University