Nitisha Kapoor

Experienced professional with a passion for delivering efficient solutions, improving processes and supporting team success through collaboration and accountability

HCM Cloud Implementation Consultant - CMiC Computer Methods - North York

(2025-06)

• Configured, tested, and deployed HCM cloud solutions based on client business requirements and best practices.
• Led end-to-end implementations of HR, Payroll, Timekeeping, Talent Management, Safety, Employee Self-Service (ESS), and Applicant Management modules.
• Delivered solution design workshops and system demonstrations to stakeholders prior to core system configuration.
• Served as Lead Consultant on multiple implementation projects, driving issue resolution, project progress, and successful client outcomes with minimal supervision.
• Analyzed legacy data, defined data mappings, identified data quality issues, and managed data conversion and migration activities to ensure accurate system implementation.
• Configured system security roles, user access, and licensing to meet client security and compliance requirements.
• Customized software solutions to align with client business processes while recommending industry best practices for system configuration and ongoing usage.
• Provided technical and functional support by troubleshooting system issues, resolving defects, and assisting clients during implementation, go-live, and Hypercare support.
• Conducted remote and onsite client training sessions to improve user adoption and system proficiency.
• Prepared comprehensive session summaries, implementation documentation, and project wrap-up reports for clients.
• Collaborated with cross-functional teams to provide project status updates, implementation progress, and post-deployment support.
• Utilized Salesforce to manage HCM project activities, track billable and non-billable work orders, and monitor client support requests.
• Delivered exceptional customer service as the primary point of contact for system inquiries, support tickets, chat, and phone-based assistance.
• Provided internal teams with guidance and support on Payroll, HR, and Safety processes and implementation activities.
• Providing design hub presentations to the client before core system setup

Payroll Specialist - ADP Canada - Etobicoke ON

(2024-03 - 2025-06)

• Supported clients through payroll system implementation, organizational setup, and the successful transition to ongoing payroll operations.
• Configured and optimized timekeeping, approval workflows, and payroll integration to enhance processing efficiency and ensure accurate payroll execution.
• Developed strong client partnerships by providing expert system guidance, implementation support, and strategic recommendations aligned with payroll and HR best practices.
• Delivered engaging remote and onsite training sessions for employees, supervisors, administrators, and end users to maximize system adoption.
• Configured payroll settings, time collection rules, earnings, deductions, accruals, and approval workflows based on client business requirements.
• Identified opportunities to improve payroll processes through automation, increased accuracy, and workflow optimization.
• Served as the primary point of contact for payroll and system-related inquiries, delivering exceptional customer service and timely issue resolution.
• Prepared payroll reports and documentation, including payroll transactions, salaries and benefits, bank account reconciliations, vacation accrual tracking, and year-end balancing.
• Collaborated with department managers to review and validate electronic timesheets prior to payroll processing.
• Reconciled employee benefit plans and payroll records to ensure accurate deductions and reporting.
• Provided payroll reporting and operational insights to senior leadership and internal stakeholders.
• Managed end-to-end payroll processing for multiple clients across weekly, bi-weekly, semi-monthly, and monthly payroll cycles while ensuring accuracy and compliance with deadlines.
• Maintained expertise in payroll legislation, payroll processing best practices, and time and attendance management.
• Utilized ADP Workforce Now and related ADP payroll solutions to process payroll, maintain employee records, and support client operations.

Payroll Specialist - Paragon Drywall Contractor - Vaughan ON

(2022-01 - 2024-03)

• Configured payroll settings and employee records to support accurate payroll processing for unionized and non-unionized workforces.
• Managed payroll compliance activities, including union remittances, garnishments, government filings, and statutory deductions, ensuring adherence to legislative and contractual requirements.
• Supported year-end payroll processes, including T4, RL-1, T4A, T2200, WSIB reporting, and Record of Employment (ROE) preparation.
• Served as the primary point of contact for payroll-related inquiries, providing functional support and resolving employee and stakeholder issues.
• Maintained employee master data by updating work permits, Social Insurance Numbers (SINs), tax information, and other employment records to ensure data accuracy.
• Validated and processed time and attendance data from multiple sources, including timekeeping systems, spreadsheets, and manual entries, to ensure payroll accuracy.
• Configured and maintained employee payroll records, including new hires, transfers, promotions, wage changes, union classifications, and terminations.
• Collaborated with Finance and Accounting teams to reconcile payroll accounts, resolve discrepancies, and ensure accurate payroll remittances and general ledger reporting.
• Executed payroll transmission activities while maintaining data integrity and meeting established processing schedules.
• Maintained payroll tax records, statutory deductions, and general ledger allocations to support accurate financial reporting and compliance.
• Prepared and submitted required government documentation, including T4s, ROEs, and other regulatory filings.
• Maintained organized payroll documentation and electronic records in accordance with company policies and audit requirements.
• Coordinated payroll payment validation and cheque processing for employees and financial institutions.
• Mentored and trained new team members on payroll procedures, system processes, and payroll transmission best practices to support operational excellence.

UAE Payroll (Dubai Region) Payroll - CMiC Academy (2026)

Payroll Compliance Professional - Payroll (2023)

Post Graduation Diploma - Human Resources Management - Lambton College (2016 - 2018)

Bachelors In Commerce - Commerce - Delhi University (2009 - 2012)