Nuno Mendes

To obtain a position of leadership within an established and reputable organization where my skills can be both challenged and further enhanced, while establishing myself as an invaluable asset through exposure to an environment of internal growth, development, empowerment and continuous improvement.

Operations Supervisor - Outbound (Night Shift) - Next Plumbing and Hydronics Supply - Canada

(2024-06 - 2026-09)

Responsible for transforming, maintaining and setting the standard for a relatively inexperienced night shift outbound team as a core and crucial element in ensuring customer order accuracy and multi-site delivery in an efficient and timely manner in line with scheduled depart times and specific client needs. Full safety protocol adherence and compliance while employing the highest standards of GMP and utilizing proven operational models and techniques from different experiences to create the ideal departmental structure. Through high level experience in formal, fast-paced and complex structured organizations, built a culture of excellence and self-reliance with minimal support or supervision requirements while ensuring minimal to no quality degradation due to unforeseen challenges.

• Full use and monitoring of TWL/Infor and ODT operating systems to track, identify and plan outbound operations by specific client and delivery timeline as well as document preparation for all 19 company branch deliveries
• Inspecting picked orders for quality, accuracy and transport worthiness
• Ensuring compliance with other departments to ensure every delivery consists of all client required components from every DC zone and all specific site delivery instructions and unique necessities are met
• Managing on the fly challenges and executing time sensitive and creative solutions to arising issues such as non-staged and/or incorrectly labelled items which can result in both loading delays and customers getting incorrect orders resulting in severe labor downtimes
• Managing and overseeing the loading of 38 company owned box trucks and 14 company owned boom trucks in addition to 3 third party boom trucks and 8 third party van routes mostly on a reduced timeline due to picking delays and discrepancies. All carried out within a DC consisting of only 16 loading dock doors and in both climate controlled as well as external element exposed conditions
• Overseeing payroll and developing training platforms and sessions for 23 fulltime associates and a fluctuating number of agency associates
• Implementing time saving systems for fluidity and minimal extra travel time during loading sequences
• Creating innovative team building activities to foster mentorship, identify future leadership candidates and to galvanize the team dynamic as a family model
• High level accountability for absenteeism, late arrival, insubordination and safety policy violations by carrying out both corrective actions and education on impact of said actions

Operations Manager - DHL Supply Chain (Ikea account) - Canada

(2022-08 - 2023-07)

Responsible for overseeing all aspects of Ikea's ecommerce daily distribution operation by leading, mentoring and fostering a culture of excellence and accountability in a nearly 750,000 square foot facility. Through monitoring quality and efficiency while instilling unparalleled pride in both attention to detail and supreme customer satisfaction, built a tightly knitted and committed team.

• Full monitoring integrated DC WMS with client-based software to coordinate, plan and execute inbound and outbound objectives with precise accuracy, minimal to no damages with a strict timeline in assuring customer ecommerce orders were fulfilled and delivered in a timely fashion
• Ensuring all operations ran fluidly across multiple areas with full adherence to health and safety protocols through on the floor presence in addition to daily audits and JHSC meetings and continuous updates to training
• Attending pertinent planning meetings with client and senior management to share productivity metrics, continuous improvement ideas as well as implement the latest state of the art training strategies to keep the team motivated and engaged while eliminating non efficient practices and procedures
• Predicting and managing both volume decreases and spikes through proper headcount management by either delegating labor to more urgent areas and/or planning overtime requirements while managing unforeseen on the fly interruptions to shift objectives
• Weekly planning, coordinating and communicating of part time Flex shifts to ensure budget constraints were maintained while ensuring maximum support for all shifts was provided to manage incoming and available volumes (with high consideration for required support during STAT holidays)
• Weekly meetings with shift supervisors to address raised issues and concerns from associates and implementing productive suggestions brought forward
• Weekly, monthly and yearly reviews and development plan coordination and implementation for all shift supervisors while carrying out team building activities to maintain team unity and morale
• Daily conflict management with professionalism and assertive fairness, while demonstrating strong empathy and compassion for all elements of individual circumstances
• High level accountability for absenteeism, late arrival, insubordination and safety policy violations by carrying out both corrective actions and education on impact of said actions

Operations Supervisor - DHL Supply Chain (Holt Renfrew account) - Canada

(2015-10 - 2022-08)

Responsible for overseeing all aspects of Holt Renfrew's high end fashion inventory distribution operation. Starting with receiving both domestic as well as international shipments at the distribution center, other responsibilities that ensured maximum service level for the client while maintaining a strict 3 day cycle time from which inventory entered the DC and was delivered to store level retail operations.

• Verifying purchase order accuracy and compliance with Canadian selling standards while identifying vendor discrepancies both physical and administrative to ensure client has full visibility as to the vendors' performance in accordance to contractually set obligations
• Ensuring buyer data entry into WMS corresponds with invoiced data details to ensure that neither AP overpayments nor store level full expected profit margin oversights occur
• Overseeing random audits of final processed merchandise to ensure quality assurance, accurate pricing and loss prevention security device application
• Meeting client requirements for urgent and last-minute rush shipment management to ensure high profile clientele is promptly given purchased special orders, made to measure apparel and/or custom jewelry under extreme short notice thus exemplifying the high end customer experience that is expected from Holt Renfrew
• Daily monitoring of productivity/efficiency of processing line associates, overseeing payroll accuracy, carrying out disciplinary/corrective actions while mentoring and nurturing candidates who take initiative and display desire for growth and leadership potential
• Responsible for adapting to unexpected volume fluctuations vs available workforce under short notice with little to no change to expected final results
• Direct involvement in quality improving implementations, innovations and expansions. Performing weekly evaluations/appraisals and creating improvement/development plans and broad, detailed training sessions on performance, culture, and safety standards
• Building a culture based on pride on the excellence of client services provided, a heightened sense of urgency to client needs and objectives, and internal ownership of the operation as a whole as opposed to departmental accountability only
• Maintaining a culture of highly developed sense of urgency from day to day

Operations Supervisor - Matrix Logistics Services - DHL SC member company (Shoppers Drug Mart account) - Canada

(2009-06 - 2015-10)

Responsible for supporting and supervising over 70 team members in a nearly 800,000 square foot distribution center.

• Direct involvement in quality improving implementations, innovations and expansions. Performing weekly evaluations/appraisals and creating improvement/development plans as well as carrying out disciplinary actions and mentoring
• Engage all issues to ensure that operations maintains flow throughout shift and adapt to constant changing conditions on the fly
• Tracking team member hours in Kronos Workforce system to ensure budget expenditure is balanced
• Regularly attend DHL SC leadership courses to ensure latest philosophies in team building and leadership strategies are always implemented and that management and organizational skills are always current with latest standards and technology

Contract based Web content originator, slogan creator, event manager - Tigris Personnel - Canada

(2005-01 - 2010-12)

Successful marketing firm I assisted in creating. Created all original templates for web content including slogan, terminology and ideology. Has since been sold to new owner under which I continued to provide event management services on contractual basis until 2010.

• As event manager, responsible for monitoring (discretely and directly) performance of sales teams throughout designated areas of city
• Responsible for providing direct feedback from client and creating reports which are the basis for future campaigns
• Attended pertinent client meetings ensuring all assigned brand ambassadors are clear on expectations and fluent in product

Certificate - Media Copywriting - Humber College Institute of Business and Technology North Campus (1999-01 - 2001-12)

OSSD - Ontario Secondary School Diploma - Weston Collegiate Institute