Okera Williams

Sales professional and team leader with 15+ years of experience engaging residential and business customers, identifying needs, presenting tailored solutions, overcoming concerns and following opportunities through to a decision. Achieved more than 1,000 sales in a high-volume field environment and has led teams of up to 10 representatives. Known for building trust quickly, communicating value clearly and managing appointments, routes, follow-up and CRM activity with discipline.

Comfortable learning new products and technology and translating customer ideas into practical recommendations.

SALES TEAM LEADER at telMAX Inc. (2022-06 – Present)

• Engage homeowners directly, uncover their priorities and explain service options in clear, practical language.
• Support representatives with needs discovery, value presentation, objection handling and solution recommendations.
• Plan daily territories and routes, track activity and coordinate field operations while managing shifting priorities.
• Handle customer questions and escalations professionally, using active listening and problem solving to preserve trust.
• Lead, coach and train 6-10 representatives while continuing to contribute in customer-facing sales situations.

DIGITAL MARKETING ANALYST - GOOGLE at Teleperformance (2022-01 – 2023-12)

• Consulted with small and medium-sized businesses to understand goals and recommend practical ways to improve campaign performance.
• Analyzed campaign information, identified opportunities and explained technical recommendations in customer-friendly terms.
• Managed multiple accounts and follow-ups using technology tools while maintaining accuracy and service quality.

SALES TEAM LEAD at Ledcor (2013-01 – 2021-06)

• Achieved more than 1,000 sales while consistently exceeding targets in a high-volume, face-to-face sales environment.
• Conducted customer needs analysis, presented appropriate solutions and responded confidently to questions and concerns.
• Built positive customer relationships through professional communication, active listening and reliable follow-through.
• Led, trained and coached 5-10 representatives on products, customer engagement and the complete sales process.

ACCOUNT MANAGER - MEDIUM & ENTERPRISE ACCOUNTS at Discover Communications Inc. (Rogers) (2008-02 – 2013-11)

• Managed relationships with corporate customers and key decision-makers through responsive service and consistent follow-up.
• Used questioning and active listening to identify business needs, then presented suitable wireless and data solutions.
• Conducted outbound prospecting and maintained an organized opportunity pipeline.

OUTBOUND SALES REPRESENTATIVE at Bell Canada

• Provided accurate product and pricing information, conducted cost comparisons and recommended suitable options.
• Generated and followed up on leads, documented activity in CRM systems and supported customers through order-related issues.

Business Management – Humber College

Introduction to Computers / Webpage Design – Townsend College

High-Impact Sales Management, Strategy and Sales – Udemy (2025)

Leadership, Negotiating, Assertiveness and Sales – Udemy (2025)

Lead High-Performance Teams – Udemy (2025)

Developing People Skills – Udemy (2025)