Opal Feuser

Customer-oriented supervisor with extensive experience in employee training and performance management. Skilled in achieving sales goals, enhancing customer experiences, and overseeing inventory management. Combines strong organizational abilities with effective communication to foster team success.

Supervisor at Highlander Wine & Spirits (2022-05 – Present)

• Training new employees, informing staff of daily tasks and sales goals.
• Assisting in hiring and interviewing.
• Greeting customers, selling alcohol safely according to AGLC laws, answering customers' questions / making suggestions, and operating the growler bar.
• Opening and closing, cash handling, balancing the tills and safe.
• Completing orders.
• Receiving shipments, ensuring correct tags and pricing for products, adding new products into the POS system.
• Light Administrative duties regarding placing orders for customers, completing/receiving store-to-store transfers, including online customer orders, keeping a log for our records.

Freelance Graphic Designer at Opalinaart (2024-02 – 2026-05)

• Completing designs, illustrations, 2D animations, photo and video editing for clients. For use in album covers, book covers, logos, advertising material, and instructional videos.
• Communicating with clients and incorporating specific requests into the design, providing revisions if needed.
• Creating designs using Adobe Creative Cloud, fit for web and printing.
• Converting traditionally made designs (paint, ink) for web use and print.

Sales Associate/Supervisor at James River General Store (2020-08 – 2022-03)

• Greeting customers and providing assistance by answering questions and offering product information to enhance customer experience.
• Facilitated sales of liquor, tobacco, and lottery products while adhering to Alberta's legal regulations.
• Ensuring daily sales goals, putting certain items on sale and adjusting stock to the current season.
• Supervising the gas area, logging delivery and daily level amounts, updating gas prices and providers.
• Managed inventory by sending and receiving product orders, updating prices, and entering data into the POS system.
• Updating store social media to promote sales and engage customers, increasing visibility of promotions.
• Training staff on daily tasks and store procedures, ensuring consistent service quality and a smooth onboarding process.

Painting / Animation – Alberta University of the Arts (2025-05)