Oreoluwa Ajao

Detail-oriented and highly organized professional with over 5 years' experience in customer relationship management, leadership, administration, and sales operations. Proven track record of driving team performance, translating sales data into actionable insights, and leading process improvements that enhance customer experience. Strong capabilities in mentoring, data-informed decision making, and aligning team goals with business objectives.

Operations Lead at Sephora (2026-03 – Present)

• Oversee inventory management, including shipping, receiving, merchandise returns, and cycle counts, ensuring all processes are completed within company guidelines and timeframes.
• Maintain visual merchandising brand standards for on-stage visuals; manage in-house and third-party cleaning crews.
• Directly manage the operations and overnight stock teams; conduct performance assessments and provide coaching and development.
• Regularly serve as Manager on Duty, supporting clients and Beauty Advisors on the sales floor.
• Monitor budgets for store supplies, testers, and samples; track payroll and controllable expenses.

Assistant Manager at Aerie (American Eagle Outfitters) (2025 – Present)

• Interpret sales forecasts, traffic trends, and KPI reports to develop execution plans that consistently meet or exceed daily and weekly sales targets.
• Translate business analysis into actionable floor strategies, including product placement, staffing optimization, and promotional execution.
• Lead and coach the selling team on selling behaviors aligned with forecasted demand and business priorities.
• Monitor real-time sales performance and adjust floor coverage, task delegation, and selling focus to close performance gaps.
• Partner with leadership to analyze conversion, ADS, and UPT trends and implement corrective actions.
• Support inventory accuracy, markdown execution, and visual standards to maximize sell-through and revenue.
• Ensure an elevated customer experience while balancing operational efficiency and sales goals.

Selling Associate-Lead at Victoria's Secret (2023 – 2025)

• Interpreted daily and weekly sales metrics to guide team members on selling behavior, aligning efforts with store sales goals, and forecasting peak periods to improve performance outcomes.
• Facilitated daily warm-up sessions focused on business priorities and motivating associates toward achieving store goals.
• Trained and coached associates on brand standards, selling behaviors, and customer engagement, contributing to improved conversion rates.
• Created awareness of shrink control and customer service to prevent loss.
• Acted as a key contributor to visual merchandising and brand projects, reliably representing brand standards and initiatives.
• Led replenishment operations to ensure merchandise availability.
• Led inventory tasks and floor sets, ensuring proper execution and timely readiness aligned with corporate directives.

Business Analyst Intern at Burlington Economic Development Corporation (2024)

• Developed and maintained dashboards and reports that improved team understanding of real estate, industry, and business trends.
• Collaborated with the leadership team to produce business presentations and analytical insights, enhancing strategic alignment across divisions.
• Delivered actionable data summaries and visualizations that improved meeting efficiency and decision-making processes by 60%.
• Conducted a business conditions analysis survey and contributed to a rural action plan that influenced agriculture policy recommendations.
• Supported the creation of a comparative analysis for Burlington Vision 2025 for strategic planning and stakeholder engagement.

Office Administrator at St Macrina Healthcare (2019 – 2023)

• Led cross-functional teams to ensure efficient administrative operations, resulting in a 20% boost in workflow efficiency and service delivery.
• Directed financial tracking and resource allocation strategies that improved budget management and reduced operational costs by 15%.
• Oversaw revenue-generating administrative processes including invoicing, payment tracking, and reconciliation, strengthening financial accountability.
• Analyzed patient and operational data to develop service dashboards, improving departmental decision making by 60%.
• Customized Microsoft Office 365 CRM through workflows and business process configurations, improving functionality and reducing manual work by 30%.
• Implemented data governance practices that enhanced system functionality and efficiency.

Customer Service Representative at Freedom Synergy Pro (2017 – 2019)

• Provided front-line support by welcoming customers, addressing inquiries, and resolving complaints effectively and professionally.
• Facilitated accurate processing of customer accounts, leading to satisfaction with service updates and changes.
• Achieved a 50% improvement in customer retention through consistent first-call resolution and personalized service.
• Collaborated with departments to coordinate customer service needs, enhancing overall service efficiency by 45%.

Supervisor – Polio Immunization Campaign at World Health Organization (WHO) (2018-04)

• Led a team of 10+ immunization officers across multiple wards, overseeing daily field operations and ensuring efficient task execution.
• Fostered team motivation and collaboration, achieving over 96% coverage in the assigned area.
• Developed and implemented micro-planning strategies that improved route coverage for accurate resource allocation.
• Conducted team briefings, assigned daily targets, and coordinated real-time emergency support.
• Monitored team progress, reviewed data submissions, and ensured adherence to WHO vaccination protocols and timelines.

Graduate Certificate in Business Analysis – Mohawk College

Bachelor of Science in Economics – Federal University of Agriculture, Abeokuta