Pabasara Jayawardhanage

Detail-oriented, an enthusiastic team player seeking a role to showcase and improve my technical skills with excellent customer service skills, planning abilities, adaptability, and communication skills.

Homely Goods SL, Kuliyapitiya, Sri Lanka (Nov 2021 -current)

Administrator and Digital Marketing Coordinator

My responsibilities

• Task management and event management including coordination of meetings, appointments and digital campaigns.
• Transport and logistic management support for special projects, events, and seminars.
• Direct visitors and incoming calls to the appropriate resources in a friendly and courteous manner.
• Manage client related documents and ensure accuracy, security, and confidentiality.
• Manage incoming and outgoing correspondence, including mail, emails, and other forms of communication.
• Inventory control and ensure office supplies were stocked and logs maintained.
• Brand management and provide continuous support to keep updating social media pages.
• Data analysis support for identifying trends, and production and marketing decision making.

• Collaboration with the team resulted in 30% revenue increase over three months through digital campaigns executed across 5 platforms.
• Increased brand awareness and engagement by 45% and profit by 60% within the first six months through collaboration with internal clients.
• Boosted social media followers and engagements by 65% in 6 months by designing and posting daily content focused on customers.
• Improved sales by 40% by researching and analyzing website traffic data using Google analytics, identifying trends, and making recommendations based on results

Project Coordinator 

• Facilitated the planning and execution of various projects, ensuring adherence to project schedules, budgets and quality standards.
• Coordinated and managed project activities and resources, including project teams, vendors, and stakeholders.
• Communicated project status and progress to management and other stakeholders.
• Monitored and controlled project risks and issues, and proposed solutions and alternatives.
• Assisted in the development of project plans and timelines, and ensured that they were updated as required.
• Conducted project meetings, prepared meeting agendas and minutes, and followed up on action items.
• Provided support in the preparation of project proposals, budgets, and presentations.
• Collaborated with cross-functional teams to ensure the successful completion of projects.
• Managed project documentation and ensured that it was accurate and up-to-date.

Associate Software Engineer

• Participate in software project planning, sprint planning, clarification meetings and task breakdown meetings.
• Implemented dashboard features for the Telescope (British Telecom service provider) while maintaining existing features using ReactJS, Redux, Typescript, NodeJS and Tailwind CSS.
• Worked on Service Desk and communicated and resolved customer issues , requests and information on Salpo CRM (US, UK).
• Involved in production support for all the ServiceNow related issues.
• Involved in Code quality maintenance with SonarQube.
• Done Software testing and defect reporting with Jira.
• Involved in Version Controlling - SVN, Git and Bitbucket.
• Collaborated with Continuous Integration and Continuous Deployment with Jenkins.

Bachelor of Software Engineering(BEng)(Hons) (2013 - 2018)

University of Westminster,

London, England