Assistant store manager
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Is of gregarious nature who blends in to most of the things. Has an experience of leading a team of 10 people and handling a store as an Assistant Store Manager since 2017- dec 2022.
My problem solving skill and curiosity to solution of problem Is never ending. I am a multi-lingual and can communicate in Hindi, Punjabi as well as English which can be of great use for this job.
I contributed leadership, motivation, and setting goals toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong customer service talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.
● Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
● Trained and oriented associates to maximize team performance.
● Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
● Coordinated merchandising displays, signage and sales enablement.
● Entered and priced inventory to assist with efficient restocking.
● Monitored cashiers' work and balanced registers to maintain strong financial controls
● Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
● Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
● Submitted reports to senior management to aid in business decision-making and planning.
● Used consultative techniques to understand customer needs and make strategic referrals to business partners.
● Built long-term, loyal customer relations by providing top- notch service and detailed order, account and service information.
● Monitored metrics and developed actionable insights to improve efficiency and performance.
● Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
● Made customers aware of current and new programs and services.
● Carried out opening and closing functions to meet operational needs underpinning strong customer service.
04/2015
Post Graduate Diploma In Business Management: Business
06/2013
Bachelors Of Commerce : Business
