Pahul preet Arora

PAHUL PREET

Is of gregarious nature who blends in to most of the things. Has an experience of leading a team of 10 people and handling a store as an Assistant Store Manager since 2017- dec 2022.

My problem solving skill and curiosity to solution of problem Is never ending. I am a multi-lingual and can communicate in Hindi, Punjabi as well as English which can be of great use for this job.

I contributed leadership, motivation, and setting goals toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong customer service talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.

Assistant Store manager( Five years)

at Tommy Hilfiger chandigarh ( India)

● Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.

● Trained and oriented associates to maximize team performance.

● Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.

● Coordinated merchandising displays, signage and sales enablement.

● Entered and priced inventory to assist with efficient restocking.

● Monitored cashiers' work and balanced registers to maintain strong financial controls

● Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

● Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.

● Submitted reports to senior management to aid in business decision-making and planning.

 Customer relationship officer( one year)

at Tommy Hilfiger Chandigarh (India)

● Used consultative techniques to understand customer needs and make strategic referrals to business partners.

● Built long-term, loyal customer relations by providing top- notch service and detailed order, account and service information.

● Monitored metrics and developed actionable insights to improve efficiency and performance.

● Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

● Made customers aware of current and new programs and services.

● Carried out opening and closing functions to meet operational needs underpinning strong customer service.

04/2015

Guru Nanak Dev University

Jalandhar(India)

Post Graduate Diploma In Business Management: Business

06/2013

Guru Nanak Dev University

Jalandhar(India)

Bachelors Of Commerce : Business