Panagiotis Apostolakis

Currently working as a Service Delivery Manager for Whistler Transit Ltd. with 7 years of experience in the BC Transit world, 4 years of team leadership in Transit Operations and 10 years of Customer Service. Ability to manage drivers, supervisors, and dispatchers, ensuring high standards of service and compliance with policies. Always looking at fostering a positive work environment.

Service Delivery Manager - Whistler Transit Ltd - Whistler, BC

(2024-05)

• Oversee transit service delivery for the whole Sea to Sky Region (Whistler, Pemberton and Squamish), and assist the General Manager with matters regarding to Operations.
• Plan and build complex and strict seasonal schedules using HASTUS for the Sea to Sky Region.
• Manage, support and mentor a team of close to 100 employees (drivers, supervisors, dispatchers).
• Conduct investigations and lead discipline meetings with unionized employees in accordance with established procedures and collective agreements. Apply corrective action consistently and document outcomes in line with company policy and employment standards.
• Participated in the bargaining for the renewal of the Collective Agreement with the Union.
• Handle escalated customer complaints, ensuring timely and effective resolution.
• Collaborate with other departments to ensure seamless service delivery and operational efficiency.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Support workforce planning by identifying staffing needs and participate in hiring processes, including interviewing, candidate selection, and onboarding of new employees.

Transit Supervisor - Whistler Transit Ltd - Whistler, BC

(2022-06 - 2024-05)

• Address customer complaints and optimize customer experience.
• Conduct regular operational reviews (driver evaluations) and identified areas for improvements.
• Assisted in scheduling and covering routes as needed.
• Ensured safety and compliance in a unionized workforce.
• Participate in investigations and report findings to the Service Delivery Manager.

Dispatcher & Social Media Coordinator - Whistler Transit Ltd - Whistler, BC

(2022-01 - 2022-06)

• Analyzed customer feedback and report to the Manager on how to improve service.
• Live dispatch drivers when required during peak hours.
• Book reservations and create an optimized schedule for Handydart riders and drivers.
• Extensive knowledge of BC Transit alert system NextRide and Traffic Studio.
• Covered driver shifts and tracked “Hours of Service.”
• Coordinate and develop seasonal bid changes using Excel.
• Log Lost and Found items.
• Created advertisements for job openings for the Company.

Heavy Duty Mechanic Apprentice - Whistler Transit Ltd - Whistler, BC

(2021-10 - 2022-01)

• Collaborated with mechanics to inspect and repair vehicles.
• Followed schedule and directions from Foreman and Lead hand mechanics.
• Ensure work is safely completed in a timely manner following BC Transit timelines.
• Maintained records of repair work and analyzed equipment malfunctions.
• Use of WFA software to create accurate reports for work orders.

Vehicle Cleaner - Whistler Transit Ltd - Whistler, BC

(2019-11 - 2021-10)

• Cleaned and sanitized vehicle interiors.
• Followed company policies for vehicle maintenance.
• Assisted with additional tasks and trained new cleaners when it was required.

Diploma of Collegial Studies - Video Game Design - College Inter-Dec College (2017 - 2018)

High School Diploma - LaurenHill Academy (2012-08 - 2014-06)