Pardeep Kaur

Reliable and professional customer-service supervisor with experience in a fast-paced, high-volume environment since August 2023. Experienced in supervising staff, handling difficult customer situations, resolving conflicts calmly, maintaining workplace safety, and responding to unexpected situations. Holds a valid Ontario Security Guard Licence and First Aid/CPR certification, with additional on-call event security experience.

Seeking an Event Security Guard position where strong communication, observation, teamwork, and customer-service skills can support a safe and welcoming event environment.

On-Call Event Security Guard - Event-Based Security Assignments - Peterborough / Toronto, ON

• Reported to assigned event locations on time and followed instructions provided by the security supervisor.
• Maintained a visible security presence in assigned areas throughout the event.
• Monitored entrances, exits, and surrounding areas for safety and security concerns.
• Assisted with controlling the movement of guests and maintaining an orderly environment.
• Observed attendees and surrounding areas for unusual activity, disturbances, or potential safety concerns.
• Communicated professionally with guests and provided basic directions or assistance when required.
• Followed venue rules, security procedures, and supervisor instructions.
• Worked cooperatively with other security guards and event staff during busy periods.
• Remained alert and attentive while standing and walking for extended periods.
• Reported concerns or incidents to the assigned security supervisor promptly.

Food Service Supervisor - A&W; RESTAURANTS - Peterborough, ON

(2023-08)

• Supervise daily restaurant operations in a busy, customer-facing environment while maintaining a safe and organized workplace.
• Monitor customer and employee activity and respond appropriately to operational and safety concerns.
• Handle customer complaints, disagreements, and challenging situations professionally and calmly.
• Use effective communication and de-escalation techniques when dealing with upset or difficult individuals.
• Supervise and support team members during high-volume periods and ensure employees follow workplace policies and procedures.
• Train new employees on workplace procedures, customer service expectations, safety practices, and operational standards.
• Respond quickly to unexpected situations and coordinate with team members to resolve issues efficiently.
• Maintain awareness of the surrounding environment and identify potential hazards or situations requiring attention.
• Follow health, safety, sanitation, and emergency procedures to help maintain a safe workplace.
• Communicate with management regarding incidents, operational concerns, staffing issues, and workplace safety matters.

Post-Graduate Diploma - Wireless Information Networking - Sir Sanford Fleming College

Bachelor of Technology - Computer Science Engineering