Pavana Thampi S

Dedicated retail and customer service leader with experience supervising front-end operations, supporting daily store workflow, coaching teams, and delivering strong customer service in fast-paced environments. Skilled in customer issue resolution, team coordination, merchandising support, cash handling, scheduling support, and maintaining a clean, organized, and customer-ready sales floor. Known for being dependable, hands-on, and calm under pressure, with a strong ability to build positive relationships with customers, staff, and volunteers.

Customer Service Supervisor at Home Depot (2022-03 – Present)

• Supervise daily customer service and front-end operations in a high-volume retail environment, ensuring smooth workflow, strong service standards, and effective team coordination.
• Support cashiers and front-end associates by assigning tasks, providing coaching, answering operational questions, and assisting with coverage during busy periods.
• Deliver hands-on customer service support by resolving concerns professionally, handling escalated situations, and working toward positive outcomes for customers and the store.
• Help maintain a clean, organized, and customer-ready front-end and service area by monitoring store standards, customer flow, and team execution throughout the day.
• Support scheduling, break coverage, communication, and task follow-up to keep daily operations efficient and well-coordinated.
• Assist with training and coaching associates on customer service expectations, policy compliance, register procedures, and day-to-day accountability.

Administrative Assistant at Thompson Valley Consulting (2022-01 – 2024-02)

• Supported day-to-day office operations, scheduling, document handling, internal communication, and administrative coordination in a busy professional environment.
• Managed correspondence, records, and follow-up tasks with strong attention to detail, organization, and confidentiality.
• Assisted with recruitment coordination, onboarding documentation, and employee support processes.

HR Assistant at Infosys Ltd (2020-01 – 2021-12)

• Supported recruitment, onboarding, scheduling coordination, employee records management, and HR administration in a structured corporate environment.
• Assisted with interview scheduling, orientation support, employee communication, and documentation processes.

Front Desk Associate at Best Western Premier (2023-07 – 2024-10)

• Delivered professional and friendly guest service during check-in, check-out, reservations, and general guest inquiries.
• Resolved guest concerns calmly and professionally while maintaining a positive guest experience.
• Processed payments, handled billing questions, and supported accurate front desk cash and system transactions.

Post-Baccalaureate Diploma in Tourism & Hospitality – Thompson Rivers University (2024-04)

Bachelor of Education in English – Kaviyattu School of Education (2019)

Bachelor of Arts in English Literature & Creative Writing – Sree Narayana Women's College (2017)