Peiyu Wang (andy)

Reservation Agent

Talent

12 Young St, Charlottetown, PE C1A 2R8Member since October 29, 2026

Customer service and guest relationsClear communication and problem solvingData entry, record keeping, and attention to detailInventory and booking coordinationMicrosoft OfficeOpera / Oracle Hospitality systemsSiteMinder and online travel agency extranetsSabre and Galileo GDS

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Customer service and guest relationsClear communication and problem solvingData entry, record keeping, and attention to detailInventory and booking coordinationMicrosoft Office

About

Customer-focused professional with 9+ years of experience across hospitality, reservations, purchasing, inventory coordination, and revenue operations. Experienced in assisting customers, handling high volumes of inquiries, maintaining accurate records, and working with hotel and booking systems. Currently studying Artificial Intelligence and Data Analytics at Holland College.

Reliable, adaptable, detail-oriented, and interested in part-time opportunities in customer service, retail, hospitality, or general operations.

Experience

Reservation Agent - Pan Pacific Toronto - Toronto, ON

(2022-08 - 2023-07)

Responded to guest and travel-partner inquiries by phone and through online travel agency platforms.
Reviewed arrivals, cancellations, no-shows, duplicate bookings, and credit-card authorization records.
Maintained reservation accuracy by monitoring SiteMinder delivery issues and updating bookings in Opera when needed.
Coordinated with the Front Office team to support room inventory management and occupancy goals.

Assistant Purchasing Manager - Ctrip.com - Shanghai, China

(2017-05 - 2020-03)

Collected and analyzed purchasing and platform data to support operational decisions.
Researched suppliers, reviewed purchasing needs, and identified potential cost and process improvements.
Monitored inventory availability and worked with location managers and department supervisors.
Prepared purchasing reports and supported the training of purchasing staff.

Assistant Revenue Manager - Grand Hyatt Beijing - Beijing, China

(2016-05 - 2017-05)

Supported pricing and revenue strategies across distribution channels and market segments.
Maintained hotel revenue-management systems and conducted routine checks to support data accuracy.

Reservations Supervisor - Crowne Plaza Beijing Sun Palace - Beijing, China

(2015-01 - 2016-04)

Supported daily reservations operations, room inventory control, and occupancy and revenue targets.
Reviewed cancellations, booking issues, rate strategy compliance, and reservation reports.
Helped maintain operating procedures and coordinated with reservations management on inventory changes.

Reservation Sales Agent - Langham Place Beijing Capital Airport - Beijing, China

(2013-10 - 2015-01)

Handled reservation calls and provided accurate information about room availability, rates, and hotel services.
Processed individual and group bookings, maintained records, and prepared daily reports.
Assisted guests with booking questions and service issues, including during flight disruptions.

Front Desk Receptionist Intern - InterContinental Chongqing - Chongqing, China

(2012-06 - 2013-06)

Assisted with check-in, guest inquiries, payments, and front-desk operations.
Coordinated with housekeeping and other departments to address guest needs and room issues.