Phuong Tran

Highly motivated and detail-oriented person with experience in the hotel industry. Proven ability to adapt to new environments and leadership styles, as well as strong communication and customer service skills. Seeking an opportunity to utilize my skills and contribute to the success of the hotel

Holiday Inn Express Toronto Downtown May 2022 – Oct 2022 /INNVest Hotels Inc. Toronto, Canada

Handled High Volume Group Tours as a Sales Coordinator 

● Assisted the Director of Sales and Sales & Marketing Manager in coordinating group blocks and entering rooming list in Opera

● Designed and created marketing and sales materials using tools such as Canva

● Assisted in curating content and uploading content on all social media channels

● Assisted the Operations department in checking room availabilities

● Sent out proposals, group contracts, and collected invoices from clients

● Assisted the Sales Team in coordinating more than 50+ groups per season, from creating proposals to entering rooming list

● Worked closely with the Reservations, Front Desk, and Housekeeping departments to prepare group arrivals, special events, and amenities for VIP business travelers

● Attended and assisted the sales team during networking events, client visits, and hotel tours

● Developed and maintained knowledge of new travel market trends, competition, and customers

Diploma in Hospitality and Tourism Management 

George Brown College Toronto, Canada